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Customer Experience Program Mgmt IC4

Microsoft· Customer Experience Program Mgmt
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Reston, VA, Redmond, WA$119.8k - $234.7kFull-timePosted 3w ago

About the role

Microsoft Cloud Supply Chain (CSCP) seeks a Customer Experience Program Management professional to lead end-to-end programs across global datacenter infrastructure, driving data-informed decision making, process improvement, and cross-functional collaboration to enable scalable cloud and AI capabilities.

Responsibilities

  • Lead virtual teams to deliver infrastructure predictably based on customer needs by driving collaboration and efficiency.
  • Develop methods and processes to collect critical data on deployments, progress, and dependencies, ensuring data-informed decision-making.
  • Define and implement capabilities to enhance the capacity customer experience and streamline operations.
  • Collaborate with Engineering teams to identify automation opportunities that optimize milestone delivery for deployments.
  • Work closely with Capacity teams to anticipate challenges and proactively address demands for smooth deployment.
  • Partner across Supply Chain, Product Groups, and Security organizations to define end-to-end processes, KPIs, and multi-year roadmaps, driving robust execution.
  • Build comprehensive knowledge of hardware deployment processes and collaborate with supply chain teams to resolve hardware-related issues.
  • Create actionable dashboards with analytical tools to support daily and weekly management of dependencies and blockers.
  • Establish metrics and analytics to monitor and improve performance against strategic goals.
  • Champion continuous improvement across programs, identifying areas to boost reliability and efficiency.
  • Provide Engineering teams with clearly defined business capabilities and requirements tailored to the organization's vision.
  • Present complex topics clearly and confidently to executives, tailoring communication to drive alignment and informed decision-making.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Skills

Required:Cross-functional program managementData-driven decision makingDashboards and analytics
Nice to have:Process improvement / Six Sigma (preferred)Automation collaboration with Engineering

Benefits

  • See pay information and benefits details at https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 2, 2026. Interested? Apply on the company site.

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