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Engineering Manager, Patient Experience

Ro· Engineering
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Hybrid (New York, NY)$227.5k - $270kFull-timePosted 2w ago

About the role

Engineering Manager on the Ro Patient Experience team responsible for surface areas that support millions of patients in their treatment journey, owning engineering execution and direction for a highly visible product area, and partnering with Product, Design, Data, and other engineering teams.

Responsibilities

  • Set the technical and execution direction for a full-stack team that brings together capabilities and services from across Ro into a cohesive, intuitive patient experience
  • Shape the strategy and evolution of AI-enabled patient experiences across Ro, balancing rapid iteration with reliability, technical quality, and patient trust
  • Partner closely with Product and Design to translate complex healthcare workflows and underlying systems into experiences that feel simple and useful to patients
  • Turn ambiguous patient and business problems into clear priorities and executable plans, defining a path forward even when requirements, ownership, or success metrics are still evolving
  • Work across engineering teams to connect the systems that power the patient experience, identify gaps and dependencies, and ensure the patient experience remains coherent even when the underlying capabilities have multiple owners
  • Stay close to execution — coaching and developing engineers while digging into technical decisions, product tradeoffs, patient feedback, and data when needed to unblock the team and drive critical initiatives forward

Qualifications

  • Experience leading and developing high-performing engineering teams, with a track record of coaching engineers, setting clear expectations, and creating an environment where teams can do their best work
  • Demonstrated ownership of meaningful consumer-facing products or experiences, with the ability to connect engineering decisions to customer and business outcomes
  • Strong product and UX instincts and a desire to build experiences that make complex underlying systems feel simple and intuitive to users
  • Technical depth and judgment to engage in architecture and implementation decisions, challenge assumptions, and effectively support senior engineers
  • Track record of operating effectively in ambiguous, fast-moving environments and creating clarity and momentum
  • Strong cross-functional leadership and communication skills, including experience aligning stakeholders with different perspectives and priorities
  • Experience driving work across teams and systems you don’t directly control, using influence and sound judgment to move complex initiatives forward
  • Technical fluency with React and TypeScript, along with experience working with Python or similar backend technologies
  • A data-driven approach to product development, with experience defining success measures, using data to evaluate impact, and iterating based on what you learn

Skills

Required:Engineering leadershipProduct/UX collaborationReactTypeScriptPython or backend tech

Benefits

  • Full medical, dental, and vision insurance + OneMedical membership
  • Healthcare and Dependent Care FSA
  • 401(k) with company match
  • Flexible PTO
  • Wellbeing + Learning & Growth stipends
  • Paid parental leave + Fertility benefits
  • Pet insurance
  • Student loan refinancing
  • Virtual resources for mindfulness, counseling, and fitness
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Ro

it's not a shortcut. it's healthcare.

Ro is a telehealth company connecting patients with US-licensed professionals entirely online. Get treatment now for weight loss, sexual health, hair loss, fertility, & more.

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