Deployment Strategist (Cleared)
Hybrid (New York, NY), Hybrid (Washington, D.C.)$140k - $180kFull-timePosted 2w ago
About the role
Deployment Strategist responsible for full implementation journey for Kaizen's federal customers, including scoping, configuring the platform, training agency staff, and ensuring adoption within classified/accredited environments.
Responsibilities
- Own end-to-end federal implementations: discovery, scoping, configuration, data migration, integrations, training, go-live, and post-launch support.
- Lead onboarding for agency stakeholders and career staff, translating needs into a rollout plan.
- Work inside classification and data-handling constraints as a design input, coordinating with engineering on what can be built.
- Translate patterns from the field back to Product and Engineering: edge cases, workflow gaps, and day-one needs not in RFPs.
- Act as the connective tissue between customer-facing implementation and engineers to ensure alignment with promises.
- Build playbooks, templates, and internal documentation to accelerate future federal deployments.
- Guide public sector partners through change management of replacing legacy systems.
Qualifications
- 3+ years in SaaS implementation, onboarding, solutions engineering, or a product-adjacent delivery role (Implementation Consultant, Solutions Architect, Technical Program Manager) with a track record of owning multi-stakeholder rollouts.
- Technical fluency: APIs, data models, and system configurations; able to discuss integration tradeoffs with engineers.
- Experience translating customer requirements into implementation plans and technical workflows.
- Comfort operating inside classified or accredited environments, or ability to quickly learn compliance and data-handling constraints.
- Bias toward action: prefer building processes during deployment rather than waiting for instructions.
Skills
Required:SaaS implementationRequirements translation to implementation plansAPIs and data modelingCompliance in classified environments
Benefits
- Health & Insurance: 100% employee medical/dental/vision coverage; dependents covered; $100,000 life insurance; FSA and Dependent Care FSA; One Medical membership; fertility/family-building support; 401(k) with 2% match.
- Family & Time Off: 16 weeks parental leave for birthing parents; 10 weeks paid for non-birthing parents; Unlimited PTO with 2-week minimum; closed for federal holidays; company-wide winter break; regular offsites.
- Office & Remote Setup: up to $750 NYC home office stipend or $500 remote; $50/month commuter benefit; expensed office meals; after-hours dinners/uber home; company laptop.
- Wellness: NYC gym membership fully covered; non-NYC gym/fitness reimbursement $100/month.
- Stipends: $100/month utility; $250/quarter home cleaning; $500/year professional development; $250/year recreation; $300/quarter pet care.
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Kaizen Labs
Modern, people-first software for America’s public services
Kaizen Labs helps city administrators transform resident experiences with simple digital products like websites, resident permitting, and recreation management.
softwaredigital productspublic servicesrecreationpermittingcommunitygovernment
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