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Implementation Specialist, Platform

Rippling· Professional Services
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Remote$58.3k - $89.8kfull-timePosted 2w ago

About the role

Rippling’s Professional Services team helps customers maximize value from the Platform through custom workflows, analytics, permissions, and approvals. This role is technical, focusing on Excel/SQL and platform capabilities to implement and optimize client use of the core platform.

Responsibilities

  • Discover customers' business needs and priorities
  • Solution customer’s business needs/priorities via workflows, reports, permissions and approvals
  • Build custom workflows, formula fields (requires building queries in RQL), advanced reports, permission profiles, and approvals
  • Train customers on the core platform
  • Deliver to key KPI’s: project completions, CSAT, and adoption/exit gate adherence
  • Work cross-functionally with CX, product, and marketing to maximize product adoption
  • Design and document new use cases for our platform
  • Train internal and external teams through webinars
  • Contribute to knowledge base and serve as a subject matter expert on the Platform
  • Actively contribute to the development of new Platform features
  • Coordinate with product and engineering teams to support new use cases
  • Assist with user testing and beta programs for new features

Qualifications

  • 2+ years of SaaS experience in professional services, implementation, or customer success
  • Ability to build relationships with customers
  • Ability to manage a book of business and control the customer’s implementation experience
  • Curiosity for product/technology
  • Strong preference: Experience writing your own SQL queries
  • Strong preference: Prior experience working at an HR/IT SaaS company
  • Ruthless prioritization and time management
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Boundless energy to help other teams and customers with a can-do attitude
  • Flexible to scaling and changing organizations and responsibilities
  • Experience working with product and engineering teams to build and launch new products or features

Skills

Required:SQLExcelCustomer Success / Professional Services

Benefits

  • Competitive salary
  • benefits
  • equity
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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