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Strategic Operations Lead

Rippling· Operations
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Full-timePosted 2w ago

About the role

Strategic operations role in Rippling’s Global Payroll Operations team, serving in a chief-of-staff style to turn operational complexity into clear priorities, repeatable systems, and measurable execution across global payroll product lines and cross-functional partners.

Responsibilities

  • Lead high-priority operational programs across global payroll product lines – identifying systemic gaps, standardizing workflows, and building durable playbooks, automation, and AI-driven tooling to support rapid global expansion
  • Drive global operating cadences, executive reviews (WBRs/MBRs), and accountability frameworks. Translate ambiguous strategic priorities into structured workstreams with clear ownership, milestones, and ROI. Ensure operational consistency between various global sub-teams.
  • Serve as the senior point of escalation for high-friction customer issues, driving end-to-end resolution and leading root-cause analyses (RCAs) with Product, Engineering, and Ops to eliminate systemic gaps and prevent issue recurrence.
  • Serve as the key operational link across Ops, Product, Engineering, CX, and external 3P partners—ensuring product gaps and operational risks are clearly documented, stakeholder communication is crisp, and business decisions are made with clear trade-off frameworks.
  • Partner with operations leadership to drive team administration. This may include managing global headcount planning, resource allocation, operating budgets, offsites, content for team-wide All-Hands meetings, training programs, and more.
  • Collaborate across EMEA, APAC, and LATAM; occasionally flexing schedule for early-morning or evening meetings to support time-zone collaboration

Qualifications

  • 5+ Years of High-Impact Experience: BizOps, Strategy & Ops, or Program Management at a fast-growing startup—or the strategic rigor of top-tier consulting / banking with a desire to own real operational execution
  • Hands-On Operator Mindset: High grit and bias for action; dive into messy processes, diagnose root causes, and build practical solutions
  • AI Niftiness & Tech Fluency: Tech-forward mindset with a habit of leveraging AI tools and automation to solve bottlenecks
  • High Adaptability & Elastic Thinking: Thrives in fast-moving, ambiguous environments with shifting priorities
  • Structured Execution: Track record of driving complex, cross-functional projects to completion
  • Analytical & Data-Driven: Comfortable analyzing dashboards and operational metrics to distinguish critical risk from noise
  • Exceptional Communication: Crisp written and verbal skills to synthesize dense topics for executive decision-making and frontline guidance

Skills

Required:Operational program managementCross-functional collaborationRoot-cause analysisData-driven decision making

Benefits

  • Competitive salary + benefits
  • Office-based role with in-office requirement for local employees (essential function to be in the office at least three days a week)
  • Support for reasonable accommodations during hiring
  • Pay transparency and location-based compensation guidance
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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