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Managed Payroll Specialist

Rippling
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Remote$65k - $95kFull-timePosted 2w ago

About the role

Senior US Managed Payroll Specialist role focused on end-to-end payroll delivery for a portfolio of complex US customers, in a client-facing, remote-first environment. The role emphasizes process improvement, cross-functional collaboration, mentorship, and contributing to scalable, automation-assisted payroll workflows.

Responsibilities

  • Own the end-to-end payroll cycle for a portfolio of complex US customers, including data collection, pre-validation, entry, approval coordination, and final accuracy checks
  • Conduct proactive pre-payroll reviews to identify unapproved timecards, onboarding gaps, pending time off, variable pay changes, and other issues that could delay or impact payroll
  • Serve as the primary point of contact for assigned customer accounts, communicating clearly and proactively throughout the pay run cycle
  • Manage nuanced or high-risk payroll escalations, serving as a next-level expert and ensuring issues are resolved with strong judgment and customer empathy
  • Partner with Product, Engineering, Implementation, Customer Support, and Sales to surface customer needs, document edge cases, support implementations, and assess fit for Managed Payroll
  • Contribute to the evolution of the Managed Payroll program by refining SOPs, identifying tooling needs, strengthening automation and AI-assisted workflows, and driving scalable process improvements
  • Mentor specialists, contribute to training materials, and uphold high standards for quality, compliance, auditability, and service delivery across the team

Qualifications

  • 4+ years of hands-on US managed payroll experience, ideally covering multi-client and multi-state payroll processing
  • Strong working knowledge of federal and state payroll regulations, and US payroll concepts including tax withholding, garnishments, benefits deductions, and leave compliance
  • Demonstrated ability to manage client-facing relationships with clear, proactive, and professional communication
  • Comfortable working in a fast-moving, evolving environment — embrace ambiguity, identify interim solutions, and contribute to the playbook
  • Genuine comfort with technology; experience with or openness to AI-assisted workflows and automation tools
  • Proficiency in Google Workspace or Microsoft Excel; experience with Salesforce or Jira is a plus
  • Highly desirable: experience in a SaaS or HRIS environment, and/or FPC or CPP certification

Skills

Required:End-to-end payroll processingPre-payroll validationClient relationship managementEscalation managementCross-functional collaborationProcess improvement & automationRegulatory knowledge
Nice to have:Mentoring & training

Benefits

  • competitive salary + benefits + bonus
  • Remote work (US-based)
  • Participation in pay transparency and tier-based compensation structures
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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