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Managed Payroll Lead

Rippling· Operations
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Remote$78.3k - $105kfull-timePosted 2w ago

About the role

Rippling is expanding its Managed Payroll offering in the US and is seeking a Managed Payroll Lead to own and scale the effort. The role combines hands-on payroll execution with team leadership, process design, and cross-functional collaboration to deliver a best-in-class customer experience in a fast-moving, AI-forward environment.

Responsibilities

  • Onboard and develop a team of US Managed Payroll Specialists, building capacity as the customer portfolio grows
  • Set clear performance expectations, provide regular coaching and feedback, and create an environment where the team can do their best work
  • Serve as the first point of escalation for your team — helping them navigate complex accounts, difficult client situations, and edge cases
  • Foster a culture of accuracy, ownership, and continuous improvement
  • Own the design and documentation of the US Managed Payroll operating model — SOPs, playbooks, escalation frameworks, quality standards, and onboarding materials
  • Identify tooling and automation opportunities and work with Product and Engineering to prioritize and implement them
  • Build the feedback loop between operations and product: surface patterns, flag risks, and advocate for improvements that will scale the program effectively
  • Define and track the metrics that matter — SLAs, accuracy rates, client satisfaction, team capacity — and use them to drive decisions
  • Maintain hands-on involvement in payroll execution, particularly during the early stage of the program and when supporting complex or high-risk accounts
  • Own a portfolio of strategic or escalated client relationships, ensuring service delivery meets the highest standards
  • Oversee pre-validation, approval coordination, and post-run quality checks across the team’s accounts
  • Ensure compliance with federal, state, and local payroll regulations across a multi-state client base
  • Act as a primary operational stakeholder for Product and Engineering on Managed Payroll — representing the team’s needs, testing new features, and contributing to roadmap prioritization
  • Partner with Sales and Implementation on client onboarding, account transitions, and escalations that require senior involvement
  • Work with Payroll Compliance and Legal as regulatory questions arise

Qualifications

  • 5+ years of hands-on US managed or outsourced payroll experience, covering multi-state processing
  • 2+ years in a team lead, supervisor, or manager role within a payroll service delivery environment
  • Demonstrated experience standing up or materially improving a team, process, or service — not just inheriting and maintaining one
  • Strong working knowledge of federal and state payroll regulations, including tax withholding, garnishments, benefits deductions, and leave compliance
  • Proven ability to manage client-facing relationships at a senior level, including navigating escalations and difficult conversations
  • Comfortable working in fast-moving, ambiguous environments — you make decisions with incomplete information and course-correct quickly
  • A builder’s mindset: you document what you learn, close gaps proactively, and leave things better than you found them
  • Genuine comfort with technology and automation; experience contributing to tooling decisions or product feedback loops is a strong plus
  • Proficiency in Google Workspace and/or Microsoft Excel; experience with Salesforce, JIRA, or similar tools is a plus

Skills

Required:Team leadershipPayroll executionRegulatory complianceCross-functional collaborationProcess design & SOPs

Benefits

  • Competitive salary + benefits + equity
  • Office in-office collaboration expectation for on-site employees (essential function of the role with policy requiring at least three days in the office for those living near Rippling offices)
  • Remote-friendly with location-based salary tiers (US-based tiers provided)
  • Employee-focused, equal opportunity employer
  • Reasonable accommodations available during hiring
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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