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Account Manager

Rippling· Account Management
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Hybrid (Bangalore, India)full-timePosted 2w ago

About the role

Growth-minded renewals account manager supporting US companies, responsible for renewals, retention, and expansion within a fast-growing customer segment, primarily handling a book of business from India and acting as the relationship owner to optimize Rippling’s HR, IT, and Finance solutions.

Responsibilities

  • Navigate a strategic renewal process within a large book of business to increase retention rate and minimize churn
  • Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
  • Ensure that customers are utilizing and see the value of current subscriptions across HR, IT, Finance and global workforce management needs.
  • Identify new cross sell opportunities and work with product account executives to co-sell new solutions within your book of business.
  • Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments, directly influence Rippling’s product roadmap, and increase operational efficiency
  • Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximize Rippling pro

Qualifications

  • A minimum 5 years of experience in a client-facing customer success or account management team in a fast-paced environment
  • Previous experience as a top-performing account manager or customer success manager with US based customers
  • Proven track record of team quota-attainment via retention or cross sell
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
  • Ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team in customer escalations, how to de-risk or de-escalate customer issues and conflict independently.
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
  • High integrity individual who’s enthusiastic about joining a fast paced & growing segment
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Skills

Required:Renewals managementCross-sell / upsellRelationship managementCommunication

Benefits

  • Equal opportunity employer
  • Reasonable accommodations for candidates with disabilities upon request
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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