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Director, Account Management (SMB Channel)

Rippling· Account Management / Sales
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New York, NY, San Francisco, CA, Chicago, IL$280k - $300kfull-timePosted 2w ago

About the role

Director-level role leading the remote US-based SMB Account Management team within Rippling, coaching and developing SMB Account Managers, driving growth, margin, and customer retention across channel-based customer lifecycle initiatives.

Responsibilities

  • Build strong account management teams that consistently meet and exceed quota
  • Define and manage key customer lifecycle events for the SMB segment across three distinct verticals in SMB and track outcomes
  • Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
  • Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
  • Create, monitor, and manage key performance metrics
  • Find innovative and creative ways to improve and increase performance
  • Implement best practices to support consistent and consultative sales and client success processes
  • Develop and refine an effective go-to-market strategy as we expand
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Qualifications

  • A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
  • Previous experience as a top-performing account manager or sales executive
  • Proven track record of team quota-attainment via new product sales and upgrades
  • Proven leadership skills, people management skills
  • Great with numbers including strong analytical skills
  • Highly effective communicator with good people instincts
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone
  • Highly organized, self-motivated and detail-oriented
  • High integrity individual who’s enthusiastic about building a great company for the long term
  • Courage to challenge the status quo when logic and reason require it

Skills

Required:Account management leadershipSales strategy & GTMAnalytics & KPI management

Benefits

  • Competitive salary
  • Benefits
  • Equity
  • Office-based collaboration culture
  • Pay transparency and tiered OTE structure
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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