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Manager, Account Management

Rippling
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Hybrid (Bangalore)Posted 2w ago

About the role

Pragmatic, solutions-oriented Manager to lead an Account Management team for SMB accounts based in Bangalore. Responsible for coaching, quota attainment, NDR leadership, and developing employees for promotion in a fast-growing company.

Responsibilities

  • Manage a team of account managers to deliver an exceptional customer experience
  • Drive a Net Dollar Retention (NDR) number on a monthly basis across the team. The team will be responsible for both retention and cross-sell.
  • Provide leadership and direction to a newly established team – including hiring, training, and pace setting
  • Develop specific and targeted goals for contributors on your team to help them grow and develop
  • Find innovative and creative ways to improve and increase performance
  • Create, iterate and improve on “set piece” customer engagements to develop best practices that scale in SMB - specifically focused on customer renewal and expansions.
  • Support consistent and consultative client success processes
  • Directly manage and resolve customer escalations
  • Enable Account managers to facilitate excellent customer coordination with internal teams like support , implementation and billing
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

Qualifications

  • A minimum 3 years of experience scaling and managing a client-facing sales, Customer Success or Account management team in a fast-paced environment.
  • Previous experience as a top-performing IC - Account manager or customer success manager.
  • Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
  • Proven track record of team quota-attainment via Net Revenue Retention
  • Proven leadership skills, people management skills.
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small.To lead and execute efficiently, you’ll need to be a specialist in prioritization and time management
  • High integrity individual who’s enthusiastic about building a great company for the long term
  • An adaptive mentality; You love an ever-changing environment where you are constantly improving yourself, the team and your processes
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

Skills

Required:Account managementLeadershipNet Revenue Retention
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Rippling

#1 Workforce Management System | HR, IT, Finance

Rippling eliminates the friction from running a business, combining HR, IT, and Finance apps on a unified data platform.

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