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Customer Value Partner, APAC

Hawk· Customer
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RemoteFull-timePosted 2w ago

About the role

Customer-facing role owning the full customer lifecycle from scoping through implementation to ongoing growth, with responsibility for delivering measurable value, driving retention and expansion, and managing executive relationships across APAC.

Responsibilities

  • Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization, adoption, and new use cases.
  • Manage delivery according to Hawk's best practices and methodology: build the plan, track progress against it, and report clearly.
  • Understand what value truly means for each customer, design and drive joint success plans aligned to business objectives and regulatory context.
  • Own commercial outcomes: drive GRR and NRR for your accounts and recognize revenue outcomes where contract terms carry revenue contingency.
  • Refrain from negotiating deal terms; build and prove confidence to get deals signed and renewed.
  • Monitor usage and performance relentlessly; translate findings into optimization work to reduce false positives, save analyst hours, and accelerate investigations.
  • Leverage AI and agentic AI tools to enhance customer management and reporting efficiency.
  • Engage in pre-sale conversations to build confidence in Hawk's delivery capabilities, acting as SME for end-to-end value creation.
  • Build and defend executive relationships across the account, ensuring Hawk's value is reflected in customers' leadership narratives.

Qualifications

  • 5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management within B2B enterprise software.
  • Track record managing accounts at $500K+ ARR with cross-sell or expansion examples.
  • Comfort delivering end-to-end delivery plans without a separate PM.
  • Strong grasp of SaaS and enterprise software delivery; AML, fraud prevention, or regulated financial services experience is advantageous.
  • Hands-on experience with AI and agentic AI tools to improve delivery and analysis.
  • Comfort operating at C-suite level and conducting governance calls with leadership.
  • Bias toward ownership and value-based delivery rather than strict contract adherence.
  • Experience in or willingness to thrive in a start-up / scale-up environment with evolving account models.

Skills

Required:Customer lifecycle managementCommercial outcomes managementDelivery planning and reporting
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Hawk

Increase your risk coverage. Improve efficiency.

Award-winning AML & CFT technology powered by explainable AI increases your risk coverage, helps you identify more crime, and reduces your false positives.

AMLCFTfinancial crimeexplainable AItransaction monitoringpayment screeningcustomer screeningrisk rating
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