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Team Manager, Account Management, SME & Growth

Airwallex· SME & Growth Business
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HK - Hong Kong SARFull-timePosted 2w ago

About the role

Manager responsible for growing and retaining key small and mid-market customer relationships within a defined portfolio. Combines people leadership with hands-on account ownership to set strategy, manage high-value customers, and collaborate across Sales, Product, Solutions Engineering, Marketing, Finance and Operations.

Responsibilities

  • Lead, coach and develop Account Managers through hiring, onboarding and performance management, raising the standard of account management across the team.
  • Drive revenue growth across your portfolio through cross-sell, upsell and expansion, while protecting retention and managing churn and key negotiations.
  • Define and execute the account management strategy with regional leadership, creating clear priorities and coverage for a growing commercial organisation.
  • Build senior stakeholder relationships as executive sponsor for strategic customers, supporting them from onboarding through to scale.
  • Use portfolio reviews, WBRs, customer feedback and data to identify priorities, surface product gaps, improve processes and influence Product priorities.
  • Own forecasting and reporting across revenue, pipeline, risk and customer health, while contributing to territory planning and coverage models as the organisation scales.

Qualifications

  • At least 5+ years of relevant working experience.
  • 3+ years of experience in account management, including managing complex, multi-stakeholder accounts, ideally within payments, fintech, SaaS or B2B technology.
  • 2+ years of experience leading and developing Account Managers or similar commercial teams, ideally in a high-growth or scale-up environment.
  • Proven track record of meeting or exceeding revenue targets.
  • Strong commercial acumen, with experience leading negotiations, renewals, commercial structures and executive-level conversations.
  • Strategic and analytical mindset, ability to analyse customer data, market trends and product usage to identify growth opportunities and develop structured account strategies.
  • Bachelor’s degree or equivalent qualification.

Skills

Required:Account managementSales execution and negotiationsRevenue forecasting and reportingStrategic account planningStakeholder management
Last updated Oct 15, 2026. Interested? Apply on the company site.
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About Airwallex

Trusted Global Payments & Financial Platform

Grow your business faster with Airwallex - global business accounts, high speed transfers, multi-currency cards, online payments, embedded finance, and more.

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