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Admissions Inquiry Representative

Equip Health· Commercial
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Remote$24/hrPart-timePosted 2w ago

About the role

The Admissions Inquiry Representative I (AIR I) manages inbound patient inquiries via phone, email, or other communication, provides program information, discusses insurance/finances, and hands off interested families to the Specialist. Documents calls and supports admissions processes in a fast-paced startup environment.

Responsibilities

  • Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referrents.
  • Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
  • Collect patient information and input data points into various platforms and systems.
  • Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
  • Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
  • Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
  • Perform other duties as assigned.

Qualifications

  • Part-time (20 hours per week)
  • Fixed Working Hours: Monday through Friday, 4:00 PM – 8:00 PM EST (must be available during these exact hours to support coverage)
  • 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
  • Experience with fast-paced, high volume inbound call management.
  • Strong skills in communication and collaboration with diverse teams.
  • Organized and results-driven.
  • Comfortable in a fast-paced environment, subject to rapid change and innovation.

Skills

Required:Customer serviceCommunicationData entry / administrative
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Equip Health

Virtual, evidence-based care designed to achieve full recovery.

Virtual, evidence-based eating disorder treatment for all diagnoses.

eating disordervirtual carefamily-based treatmentmental healthresearch
Company profileWebsite

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