Admissions Inquiry Representative (Short Term Assignment)
Equip Health· Commercial
RemotePart-timePosted 2w ago
About the role
Admissions Inquiry Representative responsible for managing inbound patient inquiries via phone, email, or other forms of communication, providing program information, discussing insurance and finances, and handing off interested families to the Specialist, while documenting calls.
Responsibilities
- Answer inquiry calls, emails, web forms, etc., and provide live information to patients, families, and referents.
- Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments.
- Collect patient information and input data points into various platforms and systems.
- Schedule patient screening appointments, conduct reminder calls, and provide support to patients/families who request live contact.
- Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
- Overcome initial barriers and encourage interested families/patients to move forward with the admissions process.
- Perform other duties as assigned.
Qualifications
- 2+ years of experience as a call center representative, customer service representative, and/or patient scheduling.
- Experience with fast-paced, high volume inbound call management.
- Strong skills in communication and collaboration with diverse teams.
- Organized and results-driven.
- Comfortable in a fast-paced environment, subject to rapid change and innovation.
Skills
Required:CommunicationCustomer serviceInbound call management
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Equip Health
Virtual, evidence-based care designed to achieve full recovery.
Virtual, evidence-based eating disorder treatment for all diagnoses.
eating disordervirtual carefamily-based treatmentmental healthresearch
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