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Founding Account Manager, Solo (Italy)

Dandy· Commercial
Apply on company site
Italy - MilanFull-timePosted 2w ago

About the role

Founding Account Manager in Milan responsible for managing a growing book of dental accounts, driving Net Revenue Retention (NRR), onboarding new users, and expanding to additional locations. Collaborates with Sales, Training, and Customer Support to maximize customer satisfaction and retention.

Responsibilities

  • Drive NRR through strategic account planning and proactive customer engagement
  • Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
  • Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
  • Identify and execute upsell and cross-sell opportunities within your given book of business
  • Drive activations of more users / doctors within a practice
  • Drive sales of additional scanners within a practice
  • Drive expansion through selling into additional practice locations
  • Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
  • Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
  • Experiment and execute on churn reduction strategies
  • Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
  • Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
  • Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
  • Collaborate with cross-functional teams such as customer support and training to better serve your customers
  • Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements

Qualifications

  • 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
  • Track record of upselling and growing your account portfolio
  • Established and managed relationships with multiple stakeholders at small to medium sized businesses
  • Enjoy talking on the phone with clients for over 60% of your day
  • Have a desire to dive deeper and understand customer’s pain points
  • Comfortable analyzing data and using dashboards to inform your decisions and outreach
  • Enthusiasm for experimentation and iteration to hone your craft
  • Highly motivated, performance driven individual
  • Exceptional communication, problem-solving, and organizational skills
  • Ability to thrive in a fast-paced environment and adapt to changing priorities

Skills

Required:Account managementUpselling and cross-sellingData analysis and dashboardsClinical/customer language proficiency

Benefits

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Dandy

Your Fully-Modernized Dental Lab for Digital Dentistry - Dandy

Your full-service dental laboratory solution · Free scanner · Real-time communication · Easy case management · Fast turnaround times

digital dentistrydental labdigital workflowsintraoral scannerclinical support
Company profileWebsite

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