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Deployment Strategist - Mexico

ElevenLabs· Engineering & Product
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RemoteFull-timePosted 2w ago

About the role

Deployment Strategist role focused on deploying ElevenAgents for enterprise customers, translating complex customer needs into actionable product and delivery outcomes, and driving high-impact AI transformation programs.

Responsibilities

  • Meet with strategic customers to deeply understand their AI transformation goals and locate their biggest pain points, particularly around customer-facing and operational workflows powered by AI agents.
  • Own flagship deals end-to-end — from identifying the right use case to structuring commercial terms (including outcome-based pricing, license fees, and implementation arrangements) and driving them to close.
  • Embed yourself inside strategic customers: act as a trusted partner with a provisioned account, spend meaningful time onsite, and own delivery outcomes as if you were part of their team.
  • Identify high-impact use cases through close engagement with customer problems and workflows, and collaborate with Forward Deployed Software Engineers to bring them to life.
  • Guide customers on best practices for deploying our products (e.g. ElevenAgents); including agent design, agent orchestration, production readiness to maximize adoption and impact.
  • Scope out potential applications in new industries and expand our AI solutions across different sectors globally.
  • Present the results of our work and proposals for future work to audiences ranging from technical teams to C-suite executives.
  • Collaborate with our Research teams to feed field insights back into ElevenLabs' platform and models, helping shape the roadmap.
  • Build and deliver compelling demos of ElevenAgents and our broader AI technology to new and existing customers.
  • Collaborate daily with customers' engineering and executive teams to ensure agents reach production and deliver measurable business outcomes.

Qualifications

  • 3+ years of experience working with customers in a technical capacity. Direct enterprise customer experience is preferred.
  • Experience in product development, delivery, and change management
  • Commercial instinct: comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles alongside GTM partners.
  • Basic proficiency in Python and familiarity with API integration, sufficient to prototype, demo, and communicate credibly with engineering teams.
  • Excellent communication and problem-solving skills; particularly the ability to simplify complex technical concepts and structure clear logic in pursuit of optimal solutions.
  • A proven track record of taking ownership of complex, ambiguous projects and delivering results.
  • Adaptability to work across different customer environments, industries, and technical use cases.
  • Technical aptitude and familiarity with common LLM, tooling and AI agent frameworks.
  • Ability to creatively map enterprise use cases and workflows to AI systems

Skills

Required:Significant customer-facing technical experiencePythonAPI integration familiarityCommunication and problem-solvingDeal structuring and enterprise sales understandingAbility to own complex projects

Benefits

  • Annual discretionary professional development stipend
  • Annual discretionary social travel stipend
  • Annual company offsite
  • Co-working stipend
Last updated Oct 8, 2026. Interested? Apply on the company site.
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