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Senior Customer Success Associate

Horizon3 AI· Customer
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Remote$110k - $130kFull-timePosted 2w ago

About the role

Senior Customer Success Associate at Horizon3, remote US, full-time. Drives digital, scalable customer success motions to help customers realize value from NodeZero, communicating cybersecurity concepts, and translating findings into business actions.

Responsibilities

  • Manage a scaled portfolio of customers using customer metrics, health signals, lifecycle stages, and repeatable engagement plays.
  • Build trusted relationships with customer champions and help them communicate security outcomes to technical and executive stakeholders.
  • Use CRM and customer success systems consistently so customer context, actions, risks, and next steps are visible to the team.
  • Drive onboarding and adoption through digital touchpoints such as targeted email programs, webinars, office hours, product education, customer resources, and focused outreach.
  • Help customers connect NodeZero capabilities—including Insights, Tripwires, Rapid Response, and core assessment workflows—to their security priorities.
  • Help customers understand NodeZero results and translate technical findings into clear business priorities, remediation actions, and next steps.
  • Monitor customer signals including platform activity, assessment completion, finding follow-through, engagement, open risks, support needs, and renewal timing.
  • Identify customers who are stalled, disengaged, under-adopted, or at risk.
  • Execute appropriate intervention plans and maintain clear ownership through resolution.
  • Support renewal and expansion motions by documenting customer outcomes, usage trends, adoption progress, risks, and opportunities.
  • Create and improve repeatable onboarding, adoption, renewal-readiness, and re-engagement plays that can be delivered consistently at scale.
  • Contribute to digital engagement programs, customer education, webinars, office hours, and self-service resources.
  • Use data and customer feedback to refine engagement strategies and improve customer outcomes.
  • Capture customer feedback, patterns, objections, and product gaps in a clear and actionable format for Product, Engineering, Marketing, Support, and Sales.
  • Coordinate internally when a customer needs technical help, an escalation, or a decision outside the standard playbook.
  • Maintain clear communication, ownership, and follow-through across internal teams.

Qualifications

  • 1+ years of relevant experience for the Customer Success Associate level or 2+ years for the Customer Success Manager level.

Skills

Required:Customer successWritten and verbal communicationTechnical concept learningData-driven prioritizationOrganization and follow-throughCRM/tools
Nice to have:Cybersecurity interest

Benefits

  • Competitive Compensation
  • Equity
  • Health, vision, dental
  • Flexible vacation
  • Generous parental leave
  • Remote work options
  • Potential in-office presence at Chicago office for some roles
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Horizon3 AI

Only Pentesting Platform Proven in Production

Continuously assess, fix, and verify your security posture. Securing enterprises across many attack surfaces.

PentestingSecurity PostureThreat DetectionVulnerabilitiesRisk AssessmentOffensive Security
Company profileWebsite

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