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Manager, Customer Success | Remote on West Coast

n8n· Sales
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Remote$198k + bonusFull-timePosted 2w ago

About the role

Lead and build a high-performing West Coast Customer Success function to drive adoption, retention, and expansion for enterprise customers, while scaling the team and operating model for growth. Remote role aligned to West Coast hours, with eligible states Washington, California, Colorado, and Texas.

Responsibilities

  • Lead our most strategic enterprise accounts by partnering with CSMs to navigate complex customer challenges and develop strategies for large, high-risk accounts.
  • Build trusted executive relationships with key customers and step into leadership as needed.
  • Stay hands-on with strategic accounts and personally own customer relationships where required.
  • Hire and onboard the West Coast CSM team; coach and develop through 1:1s and development plans.
  • Create a high-accountability, supportive environment with clear feedback and continuous improvement.
  • Establish and run an operating cadence across forecasting, account health, and risk reviews.
  • Build repeatable CS motions across onboarding, QBRs, adoption, retention, and expansion.
  • Use insights to identify risks early and continuously improve team operations.
  • Partner with Sales, Product, Support, TAMs, Renewals, and GTM to deliver end-to-end customer experience.
  • Collaborate with CS leaders across US East, EMEA, and Scaled CS to evolve playbooks and ways of working.
  • Contribute to global CS initiatives and scalable methodologies as CS grows.

Qualifications

  • 2–3+ years of people management experience with a proven track record in hiring, developing, and retaining Customer Success talent.
  • 7-10 years of experience in Customer Success, Professional Services, Account Management, or related customer-facing roles with enterprise customers.
  • Tech industry experience in an enterprise IT or technology environment and understanding of technical buyers and customers.
  • Operational discipline with experience running forecasts, account-health cadences, and risk reviews.
  • Builder mindset with willingness to tackle undefined problems and implement solutions.
  • Low-ego collaboration and ability to work in a team-driven environment.

Skills

Required:People leadershipEnterprise customer successForecasting and health cadences

Benefits

  • Competitive compensation
  • Ownership with equity
  • Generous vacation and paid time off (US: 20 vacation days, 8 sick days, holidays) and Europe-related vacation policy
  • Health & wellness benefits (US: medical, dental, vision; HDHP with pre-seeded HSA)
  • 401(k) retirement plan with 4% employer match (US)
  • Company-paid disability and life insurance (US)
  • Annual skill development stipend (€1K or equivalent)
  • Regular hackathons and open-source giving-back stipend ($100/month)
  • Remote-first culture with occasional off-sites; some roles may be hybrid
  • Transparency in communications and work progress
Last updated Oct 15, 2026. Interested? Apply on the company site.

About n8n

AI Workflow Automation Platform & Tools - n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, giving technical teams the flexibility of code with the speed of no-code.

AIBusiness Process AutomationNo-codeWorkflow Automationai-agents-and-applicationswing-list-2026wing-list-2026-late-stage
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