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Senior Customer Success Manager - German Speaking (Remote)

n8n· Sales
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RemoteFull-timePosted 2w ago

About the role

Senior post-sales partner for strategic enterprise customers in the German-speaking market, responsible for retention and expansion with a small book of business, driving adoption, value and ROI through structured success plans and cross-functional collaboration.

Responsibilities

  • Own a small book of n8n’s largest, most strategic enterprise customers in the German-speaking market, acting as their primary post-sales partner across onboarding, adoption and renewal
  • Build an account strategy for each customer and a footprint across their organization, from IT and engineering teams to senior business and executive stakeholders
  • Own retention and expansion targets, driving renewals and growth (upsell/cross-sell) in partnership with Account Executives
  • Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities and measurable outcomes
  • Drive onboarding and enablement for technical and business audiences, unblocking implementation and accelerating time-to-value
  • Run a strong operating cadence (health checks, exec syncs, QBRs), using usage and health data to proactively spot risks and manage escalations
  • Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes and impact
  • Partner closely with Support, Solutions Engineering and Product to resolve blockers quickly and deliver a seamless customer experience
  • Provide structured, actionable customer feedback to Product and Engineering, and share what you learn with the wider CS team

Qualifications

  • 🗣 German native speaker: You are a native German speaker with fluent business English, and you are based in Europe (Germany ideal; willing to travel to customers)
  • 🤝 Senior Enterprise Customer Success experience: You’ve owned a small, strategic book of enterprise SaaS customers, going deep on each account, and can run kickoffs, onboardings and QBRs end-to-end
  • 💼 Revenue ownership: You’ve carried a retention and/or expansion target, know your KPIs, and have a track record of renewals and growth
  • 💻 Technical acumen: You lean toward the technical end of the CSM spectrum and can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when to bring in Support.
  • 🏭 DACH enterprise experience: You’ve worked with large German-speaking enterprises (e.g. automotive, manufacturing, retail)
  • 📊 Commercial acumen & value mindset: You translate product usage into measurable outcomes, ROI and executive-ready business cases
  • 🧭 Account strategy & operational rigor: You build account plans, a clear operating cadence and a footprint across large organizations, keeping stakeholders aligned with structure and follow-through
  • 🤝 Senior stakeholder management: You communicate crisply with both builders and executives and are known for building durable, high-trust relationships
  • 🌱 Builder mindset: You enjoy taking ownership and making an impact in fast-changing environments

Skills

Required:German fluency (native)Enterprise CSM experienceRevenue ownershipTechnical acumen

Benefits

  • Competitive compensation
  • Ownership (equity)
  • Work/life balance with location-specific vacation policies
  • Health & wellness benefits (local country norms in Europe; comprehensive US plans)
  • Future planning (pension or 401(k) with employer match)
  • Financial security (disability and life insurance)
  • Career growth stipend for courses/events/coaching
  • Remote-first with regular off-sites; occasional hybrid roles
  • Giving back with project funding support for open source
  • Transparency about company progress
Last updated Oct 15, 2026. Interested? Apply on the company site.

About n8n

AI Workflow Automation Platform & Tools - n8n

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation, giving technical teams the flexibility of code with the speed of no-code.

AIBusiness Process AutomationNo-codeWorkflow Automationai-agents-and-applicationswing-list-2026wing-list-2026-late-stage
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