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Engineering Manager, Site Reliability

Instacart· Leadership (Engineering)
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Hybrid (Canada (Remote))CA$183k - CA$193kFull-timePosted 2w ago

About the role

Engineering Manager for Site Reliability Engineering (SRE) to lead a team responsible for the reliability, scalability, and operational excellence of Instacart’s technology platform. Remote-first role with Canada (Ontario, Alberta, British Columbia, or Nova Scotia) as eligible locations.

Responsibilities

  • Lead, mentor, and develop a team of Site Reliability Engineers, establishing clear goals, providing actionable feedback, and supporting career growth and professional development.
  • Set the team’s technical direction and priorities for improving reliability, scalability, availability, performance, and operational readiness of Instacart’s systems.
  • Partner with engineering, product, security, infrastructure, and other cross-functional teams to define reliability standards, influence system design, and deliver initiatives that improve the customer and developer experience.
  • Drive incident management and operational excellence, including incident response, post-incident learning, service-level objectives, capacity planning, observability, and continuous risk reduction.
  • Promote automation and self-service tooling that reduce operational toil, improve deployment confidence, and enable engineering teams to own and operate their services effectively.
  • Balance near-term operational needs with long-term investments, making thoughtful tradeoffs in a high-growth environment where priorities and requirements can change quickly.
  • Communicate clearly with technical and non-technical stakeholders, bringing transparency to reliability risks, project status, tradeoffs, and decisions.

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
  • Seven or more years of experience in software engineering, infrastructure engineering, Site Reliability Engineering, or a related field.
  • Two or more years of experience managing, mentoring, or leading engineering teams.
  • Professional experience with cloud infrastructure, distributed systems, networking, containers, orchestration platforms, or related production technologies.
  • Experience leading or participating in production incident response, post-incident reviews, reliability improvement initiatives, and operational readiness practices.
  • Experience communicating technical risks, priorities, and tradeoffs to engineering leaders and cross-functional stakeholders.

Skills

Required:Leadership and people managementReliability engineering principlesCross-functional collaboration

Benefits

  • Instacart provides highly market-competitive compensation and benefits in each location where our employees work.
  • Remote-first policy with Flex First approach.
  • Base pay ranges and new hire equity grants as part of compensation.
  • Annual refresh grants and comprehensive benefits offerings.
Last updated Oct 8, 2026. Interested? Apply on the company site.
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About Instacart

Marketplace for grocery delivery and pickup

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.

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