Account Manager
About the role
Account Manager II at Instacart Ads focusing on growing advertiser performance, expanding product adoption, and enhancing the advertiser experience for CPG brands and agencies.
Responsibilities
- Advertiser Relationships: CPG clients and agency partners treat you as a trusted advisor. Working with Sales, you understand their business objectives and build strategies that support their long-term growth on Instacart.
- Campaign Performance: Each advertiser has a full-funnel media strategy tied to its goals. You use campaign data and marketplace insights to recommend investment and optimization approaches that measurably improve results, and you manage gap-to-goal across multiple business units.
- Advertiser Growth: Advertisers adopt your optimization and upsell recommendations and expand their use of Instacart advertising products. You get there by explaining clearly how each product works, building persuasive narratives, and handling objections with confidence across multiple stakeholders.
- Business Reviews: Recurring client conversations and quarterly business reviews turn campaign data into a clear story of business impact, opportunities, and next steps. You own the vision and content for these reviews, and advertisers leave knowing what to do next. You also resolve campaign and partner issues with limited guidance.
- Product and Team Influence: Advertiser pain points reach the right internal teams as specific feedback that shapes product enhancements and process improvements. You also share best practices across the category and Advertiser Success teams and lead projects that strengthen team-wide capabilities.
Qualifications
- Bachelor's degree in business, advertising, commerce, digital marketing, or a related field, or equivalent practical experience
- 4+ years of experience in account management, digital advertising, paid media, ad operations, ecommerce, client services, or a related field
- Experience building and maintaining strong client relationships in an external-facing role
- Experience analyzing campaign or business performance data and turning findings into clear recommendations and client-facing narratives
- Proficiency with Microsoft Excel and Google Workspace (Gmail, Docs, Sheets, and Slides)
- Ability to manage multiple priorities independently and deliver high-quality work in a fast-paced, changing environment
- Strong written and verbal communication skills, including presenting confidently to advertisers, agencies, and internal stakeholders
Skills
Benefits
- Flex First remote/flexible work approach
- New hire equity grant and annual refresh grants
- Sales Incentive Plan with a variable cash component
- Competitive compensation and location-based base pay ranges
- Benefits package referenced in Taste of Instacart summary (perks may vary by location)
About Instacart
Marketplace for grocery delivery and pickup
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Instacart’s same-day delivery and pickup services bring fresh groceries and everyday essentials to busy people and families across the U.S. and Canada in as fast as an hour. Since its founding in 2012, Instacart has become an essential service for millions of families, while also serving as an immediate, flexible earnings opportunity for hundreds of thousands of shoppers across North America. The company partners with more than 350 retailers and delivers from more than 25,000 stores across more than 5,500 cities in North America. Today, Instacart is accessible to more than 85% of households in the U.S. and more than 70% of households in Canada.
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