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Contract: Deal Support Coordinator

Newsela· Customer Operations
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Hybrid (Argentina; Brazil; Chile; Colombia; Costa Rica)contractPosted 2w ago

About the role

Contract role focusing on transactional deal support and administrative tasks to help the sales team close business efficiently. Entry point into Sales Operations with emphasis on data accuracy, policy adherence, systems work, and supporting a fast-moving sales environment.

Responsibilities

  • Review and verify incoming deals for accuracy; confirm transactions adhere to revenue recognition policies and operational guidelines to close opportunities efficiently and correctly.
  • Ensure approvals for non-standard deals have been properly documented, raised to the right approval levels, and resolved within set timeframes.
  • Handle contract amendments (e.g., billing address changes, term extensions, product swaps) by preparing required documentation and routing approvals as needed.
  • Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies.
  • Enter and update deal data points accurately in Salesforce and related systems that drive org-wide KPIs.
  • Monitor internal Slack deal support hotline channel and route requests appropriately.
  • Become a subject matter expert for customer-facing teams by answering transactional questions and supporting their deals input (e.g., quote status, required approvals).
  • Consistently meet defined SLAs and service standards to support timely and accurate bookings and resolutions.
  • Provide general administrative support to the Deal Desk team.

Qualifications

  • Bachelor’s degree or equivalent experience preferred.
  • 1+ year experience in data entry, sales support, customer service, or operations.
  • Familiarity with Salesforce, Google Workspace, Microsoft Suite and Adobe tools a plus.
  • Strong attention to detail, accuracy, and consistency in work.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
  • Strong communicator in English at a professional level (written and verbal).
  • Proactive, collaborative, and eager to learn sales operations processes.

Skills

Required:Data entrySalesforce CPQSalesforceAttention to detailCommunication
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Newsela

Newsela | Content and assessment platform

Newsela’s products help teachers engage, support, and grow every learner with standards-aligned, differentiated instructional content and AI-powered tools.

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