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Director of Agent Product Management, Enterprise & Strategic Accounts

Assort Health· 410-Deployment & Ops
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Hybrid (San Francisco)$350k - $425kFull-timePosted 2w ago

About the role

Director-level role overseeing Agent Product Management and Agent Strategy Management for Enterprise and Strategic accounts, focusing on large multi-site, multi-product deployments outside of health systems, and owning end-to-end rollout, performance, and executive relationships.

Responsibilities

  • Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts, and own the hiring bar, team structure, and career development as the function grows.
  • Serve as the executive owner for your largest accounts, working directly with customer VP and C-suite stakeholders and leading the hard conversations yourself.
  • Own the rollout plan for each account: sequencing, capacity, dependencies, and the tradeoffs when a customer wants more than the team can deliver.
  • Own portfolio performance, including time-to-launch, agent performance, abandonment, hold time, conversion, and staffing capacity, and catch systemic risk before it becomes an escalation.
  • Step into the most complex deployments and escalations yourself and lead from the front.
  • Partner with Sales and Customer Success on handoffs, expansion, and renewal risk, and push back when commitments outrun what the team can deliver.
  • Build the Enterprise playbook: scoping, account planning, executive reporting, and how we expand a customer from one use case to many.
  • Bring field insight to Product and Engineering, including what strategic customers need that the roadmap doesn't yet cover.

Qualifications

  • 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
  • Operator experience, such as founding a company, running operations, or holding GM or P&L responsibility.
  • Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management.
  • Executive presence with senior customer and cross-functional stakeholders.
  • Proven people leadership. Ability to hire, develop, and manage teams and track progress weekly.
  • Systems thinking and capacity modeling. Ability to create reusable playbooks and plan portfolio capacity.
  • Willingness to push back on customers, Sales, and leadership when commitments aren't realistic while maintaining relationships.
  • Experience building or implementing AI solutions, or using AI to build agents and systems.
  • Comfort with ambiguity; ability to operate in a fast-paced, escalations-prone environment.

Skills

Required:Account leadershipProgram rollout planningTeam leadership and developmentEnterprise rollout managementAI / digital transformation

Benefits

  • Competitive Compensation – Including salary and employee stock options
  • Lifelong Learning – Annual budget for professional development
  • Office Setup Stipend
  • Top-Tier Health Coverage – Medical, dental, and vision
  • Flexible PTO
  • Meals & Snacks
  • Fitness Stipend
  • Commuter Benefits
  • 401(k)
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
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