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Director of Agent Product Management, Mid-Market Accounts

Assort Health· 410-Deployment & Ops
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Hybrid (San Francisco)$350k - $425kFull-timePosted 2w ago

About the role

Direct leadership role overseeing mid-market APM/ASM teams, owning launch processes, portfolio performance, and scaling operations for the Assort Health AI agent platform.

Responsibilities

  • Lead and scale the APM and ASM teams serving Mid-Market customers, and own the hiring bar, team structure, and career development as volume grows.
  • Own the Mid-Market launch process: standard scoping, templates, configuration approach, and time-to-launch targets.
  • Own portfolio performance across many accounts, including launch speed, agent performance, abandonment, hold time, conversion, and staffing capacity, and build the reviews and dashboards that surface problems early.
  • Model capacity across many concurrent launches and make the call when demand exceeds what the team can take on.
  • Decide what gets standardized. When the same customer request keeps coming up, work with Product and Engineering to turn it into a standard capability.
  • Partner with Sales on qualification and handoffs so deals arrive with realistic scope and timelines.
  • Step into at-risk launches and escalations yourself, then fix the process that let them get there.

Qualifications

  • 8 to 10 years across consulting, investment banking, or tech (ideally MBB, Goldman Sachs, JPMorgan, Morgan Stanley, Google, Amazon, or Meta), plus experience at a fast-growing tech company or startup.
  • Strong product sense combined with real customer exposure. Product experience is a plus for this role as long as you have worked closely with customers.
  • Experience building repeatable delivery or onboarding processes, along with the metrics and tooling behind them.
  • Proven people leadership. You have hired, developed, and managed teams through rapid growth.
  • Analytical rigor. You define which metrics matter, model capacity, and present portfolio-level insight to senior leadership.
  • Experience building or implementing AI solutions, or using AI to build agents and systems.
  • Ownership mentality and speed. You get things done without waiting for a process to exist.
  • Comfort with ambiguity. The pace is high and escalations are part of the job, and so is the chance to build a function while it scales.

Skills

Required:Leadership and People ManagementProgram ManagementAnalytical Skills and Capacity Modeling
Nice to have:AI / AI Governance

Benefits

  • Competitive Compensation – Including salary and employee stock options.
  • Lifelong Learning – Annual budget for professional development and training opportunities.
  • Office Setup Stipend – Funds to outfit in-office workspace.
  • Top-Tier Health Coverage – Medical, dental, and vision insurance.
  • Flexible PTO – Time off as needed.
  • Meals & Snacks – Lunch, dinner, and snack breaks.
  • Fitness Stipend – Monthly wellness reimbursement.
  • Commuter Benefits – Coverage of eligible transportation costs.
  • 401(k) – Retirement savings plan.
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Assort Health

AI Voice Agent for Healthcare | 190M+ Patient Interactions | Assort Health

Assort Health’s AI voice agent for healthcare runs on a platform trained on 190M+ interactions to handle the entire patient journey, from referrals and scheduling to intake and follow-up.

24/7AIFollow-upHealthcareReferralsSchedulingTriageVoice Agent
Company profileWebsite

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