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Senior User Researcher

Snowflake Inc.· Product Management
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Hybrid (US-WA-Bellevue), Hybrid (US-CA-Menlo Park)$173k - $248.4kFull-timePosted 2w ago

About the role

Senior User Researcher at Snowflake shaping what is built and how customers experience it, partnering with product, design, engineering, and marketing to set priorities, conduct deep research, apply AI thoughtfully, and drive adoption.

Responsibilities

  • Partner with product, design, engineering, and marketing leads to set priorities that make a meaningful difference for Snowflake’s customers.
  • Become an expert on your customers’ needs and goals, your product area, and the business objectives your team is working toward.
  • Lead qualitative and quantitative research, choosing the methods and level of rigor each decision demands.
  • Make product and go-to-market decisions alongside your partners. Work through tradeoffs, build alignment, and carry decisions through launch and adoption.
  • Combine customer research, product usage data, and prior findings to identify opportunities and understand what needs to change.
  • Identify where AI can strengthen your research, apply it deliberately, and hold the results to a high standard.

Qualifications

  • 5+ years of industry user research experience, with examples of decisions that changed because of your work and the customer or business outcomes that followed.
  • Deep experience across qualitative and quantitative methods. You can explain how you chose an approach, what its limits were, and why the evidence was sufficient for the decision.
  • A track record of earning the trust of cross-functional leads and working with them through difficult product or go-to-market tradeoffs.
  • Experience connecting customer needs to product and business goals, including identifying opportunities that weren’t apparent from the initial question.
  • Experience using product usage data alongside primary research to reach a more complete understanding of a problem.
  • Examples of AI applications you’ve put into practice in your research work—and the judgment you used to decide where they belonged.
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Snowflake Inc.

The Data Platform Built for Data Teams.

Snowflake powers AI, data engineering, applications, and analytics on a trusted, scalable AI Data Cloud—eliminating silos and accelerating innovation.

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