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Data Center Technician Manager

Microsoft· Data Center Technicians
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Hybrid (Phoenix, AZ)$75.4k - $167.9kFull-timePosted 2w ago

About the role

Microsoft Data Center Technician (DCT) Manager leading a team of technicians in hardware deployments, diagnostics, and decommissions; responsible for technician performance, KPI/SLA monitoring, training, and leadership development within Microsoft’s CO+I data center operations.

Responsibilities

  • Datacenter Operations: Manage a team of technicians to complete tickets efficiently and aligned with KPIs; escalate complex tickets; assign tasks; monitor progress; analyze technician performance data.
  • Process and Change Management: Advise on process improvements; review PCNs; communicate changes across functions; encourage questions and feedback.
  • Technical Guidance: Provide guidance on standard processes for installing, diagnosing, troubleshooting, replacing, and decommissioning data center tech; ensure understanding of cabling, network, server, and storage interactions; promote ITIL Foundation concepts (Incident and Change Management).
  • Compliance and Operational Assurance: Ensure compliance with data center policies; provide input on improvement plans for service delivery gaps.
  • Datacenter Work Environment: Manage safety training, data security, escorts for third-party vendors as needed, and security procedures enforcement.
  • Managing Service: Manage risk, training, escalation handling, and KPI reviews with stakeholders.
  • People Management: Model, coach, and develop team; foster growth and culture.
  • Service Delivery: Engage DRIs for incident management, coordinate schedules, train technicians on procedures, ensure compliance with standards for DBD destruction, and manage project timelines.
  • Project and Quality Management: Manage projects/programs to meet service delivery objectives; participate in pilots; perform post-execution validation and corrective actions.

Qualifications

  • High School Diploma, GED, or equivalent with 3+ years of experience supporting IT equipment or related technology or related experience; or equivalent experience.
  • 1+ year of directing, supervising, or managing others or leading a project.
  • Ability to work shifts including non-standard hours, evenings, nights, weekends, holidays.

Skills

Required:Team LeadershipTicket and KPI ManagementChange ManagementSafety and Compliance

Benefits

  • Certain roles may be eligible for benefits and other compensation.
  • Microsoft benefits information available at provided link.
Last updated Oct 9, 2026. Interested? Apply on the company site.

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