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Technical Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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Gurgaon, IndiaFull-timePosted 2w ago

About the role

CSAM responsible for end-to-end post-sales delivery and support orchestration for strategic customers, accelerating value realization across Microsoft’s Digital Cloud platforms and ensuring alignment of resources to achieve customer business outcomes.

Responsibilities

  • Act as the primary delivery lead and partner for strategic customers to accelerate value realization across Digital Cloud platforms.
  • Manage end-to-end post-sales delivery and support orchestration across Microsoft and Partner ecosystem to align resources for customer outcomes.
  • Maintain foundational customer relationships with key stakeholders and technical professionals to enable quality solution delivery and health.
  • Align Customer Success Plans with account plan priorities and develop bookable programs of work.
  • Deliver program planning, customer-facing program reviews, and engagement with key technical stakeholders to address agreed outcomes and priorities.
  • Initiate conversations to connect customer objectives with existing Microsoft portfolio of work.
  • Serve as Consumption and Usage Manager to track adoption, identify areas for improved usage, and drive usage while understanding retention and churn risks.

Qualifications

  • Bachelor’s Degree with 10+ years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR Master’s Degree with 8+ years of relevant experience
  • Minimum 5+ years of relevant work experience within the customer’s industry
  • Proven track record leading complex technology programs with enterprise customers
  • Strong understanding of Microsoft Cloud solutions (Azure, M365, Security, Data & AI) or equivalent cloud platforms (e.g., AWS, Google Cloud)
  • Experience in project or program management, service delivery, and stakeholder engagement
  • Excellent executive communication and relationship management skills with ability to influence and build trust across business and technical audiences
  • Preferred: Microsoft or equivalent certifications (Azure, M365, AWS); experience in large enterprise environments; background in consulting or professional services; experience operating in matrixed, fast-paced, global settings

Skills

Required:Customer Relationship ManagementProgram Management
Last updated Oct 9, 2026. Interested? Apply on the company site.

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