← All roles

Service Engineer II

Microsoft· Service Engineering
Apply on company site
Shanghaifull-timePosted 2w ago

About the role

Innovative Service Engineer II role at Microsoft Advertising focused on building automation and full-stack tooling, diagnosing complex issues across services and APIs, and partnering with product engineering to improve reliability, quality, and customer experience on the Microsoft Advertising platform.

Responsibilities

  • Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across Microsoft Advertising platform, APIs, and customer workflows.
  • Design, build, and own AI-driven automation (scripts, services, and internal web tools) on an intelligent platform to modernize support workflows, with the goal of reducing time-to-diagnose, eliminating manual work, and improving operational efficiency at scale.
  • Write production-quality code; implement fixes, create monitoring/alerting improvements, and contribute to shared libraries and tooling via standard code review and CI/CD practices.
  • Drive root-cause analysis and post-incident follow-through (action items, automation, and engineering changes) in partnership with multiple Engineering teams.
  • Create and maintain automated test coverage (unit/integration/end-to-end) for key workflows; participate in bug bashes and release readiness activities.
  • Communicate clearly during live-site events: compose timely service alerts, share investigation status, and provide actionable guidance to stakeholders.
  • Analyze escalation data and trends to develop clear problem statements, propose engineering solutions, and influence product roadmaps to reduce escalations and product friction, ultimately increasing revenue.
  • Document knowledge base articles and build self-serve troubleshooting experiences for Tier 1/Tier 2 teams; mentor others on tools and debugging techniques.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.

Skills

Required:Programming or scriptingCommunication
Nice to have:SQLCloud and distributed systems toolingAI-assisted toolingDocumentation
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft