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Regional DC Ops AI Solutions Lead

Microsoft· Data Center Operations Management
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China, Jiangsu, Nantong, China, Shanghai, Shanghai, China, Beijing, Beijingfull-timePosted 2w ago

About the role

Technical authority and AI SME for APAC Data Center Operations, leading strategy, governance, architecture, deployment, and operationalization of AI-enabled solutions across APAC DC Ops; role focuses on leveraging AI to improve operational efficiency, reliability, safety, security, and business outcomes within a security-first, Responsible AI framework.

Responsibilities

  • Serve as the APAC DC Operations AI SME and trusted advisor, driving AI strategy, governance, architecture, and adoption across Data Center Operations.
  • Identify opportunities to leverage AI, automation, and data-driven insights to improve operational efficiency, service delivery, reliability, safety, security, and business outcomes.
  • Establish AI standards, governance frameworks, production readiness requirements, and operational support models aligned with Responsible AI, security, compliance, and Microsoft policies.
  • Lead the end-to-end lifecycle of AI initiatives from opportunity assessment and solution design through deployment, adoption, and continuous improvement.
  • Partner with Data Center Operations, Engineering, Security, Compliance, and business stakeholders to deliver scalable AI solutions that support operational objectives, compliance requirements, and security-first practices.
  • Drive AI-enabled improvements in incident management, root cause analysis (RCA), operational troubleshooting, process optimization, and KPI/OKR performance.
  • Support operational planning, risk mitigation, cost optimization, and continuous improvement initiatives across Data Center Operations.
  • Lead organizational change management and adoption activities to integrate AI capabilities into operational workflows.
  • Collaborate across teams to anticipate operational changes, evaluate impacts, and implement scalable solutions that improve workforce productivity and operational effectiveness.
  • Promote a culture of innovation, security, safety, compliance, and continuous learning across the organization.
  • Drive cross-functional programs and partnerships to achieve service delivery objectives, operational KPIs, and business priorities.
  • Analyze operational metrics, identify trends and risks, and recommend improvements to enhance customer experience, service quality, and operational resilience.
  • Influence stakeholders, remove delivery obstacles, and ensure successful deployment and adoption of AI-driven solutions across the business

Qualifications

  • High School Qualification or equivalent AND 6+ years' experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience.
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years' experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience.
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, MOF Certifications.
  • Additional preferred qualifications: Experience with Microsoft Copilot, Azure AI, Azure OpenAI, Power Platform, Fabric, Dataverse, or related Microsoft AI technologies; Experience defining AI governance, operational support, and production readiness frameworks; Experience leading regional or global digital transformation initiatives; AI, Cloud, Security, Data, or Architecture certifications; Demonstrated track record of delivering measurable business outcomes through AI-enabled solutions.

Skills

Required:AI strategyData Center Operations collaboration

Benefits

  • Career development opportunities
  • Training and growth opportunities
  • Diversity & Inclusion trainings and events
  • Professional certifications
Last updated Oct 9, 2026. Interested? Apply on the company site.

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