← All roles

Data Center Technician Manager

Microsoft· Data Center Technicians
Apply on company site
Hybrid (Chonburi, Thailand)full-timePosted 2w ago

About the role

Lead and develop a team of Data Center Technicians supporting Microsoft’s datacenter operations in Thailand, overseeing performance, safety, compliance, and continuous improvement in a full-time onsite role in Chonburi, Thailand.

Responsibilities

  • Lead, coach, and develop a team of Data Center Technicians, creating a safe, inclusive, accountable, and high-performing team culture.
  • Establish clear responsibilities, priorities, performance expectations, and operational standards.
  • Manage workforce planning, workload allocation, technician capability, training, performance, development, and operational readiness.
  • Support recruitment, onboarding, technical qualification, career development, recognition, and retention.
  • Identify capability gaps and implement coaching, cross-training, and development actions.
  • Manage daily datacenter IT operations involving enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and related IT equipment and accessories.
  • Plan, prioritize, assign, and monitor work based on business priorities, service risks, workforce capability, and resource availability.
  • Manage ticket queues, workloads, backlogs, handovers, and escalations to support timely and predictable service delivery.
  • Oversee hardware installation, deployment, diagnostics, break-fix, cabling, inventory, asset handling, and equipment decommissioning.
  • Ensure compliance with approved procedures, runbooks, change controls, safety requirements, quality standards, and documentation requirements.
  • Monitor KPIs, Service Level Agreements (SLAs), quality results, backlog health, and recurring issues, and drive corrective and continuous-improvement actions.
  • Promote a strong safety culture and ensure employees and vendors comply with safety, security, access, and operational requirements.
  • Ensure risk assessments, Personal Protective Equipment, work controls, and Stop Work Authority are understood and applied.
  • Lead and coordinate technician response to operational events and incidents, including resource mobilization, onsite actions, escalation, evidence collection, and factual status reporting.
  • Support incident management, root-cause analysis, lessons learned, and corrective and preventive actions.
  • Ensure effective handover and continuity for unresolved incidents, high-risk activities, blocked work, and outstanding actions.
  • Collaborate with Critical Environment, Logistics, Security, Safety, Engineering, Deployment, Project, Asset Management, Supply Chain, and regional datacenter operations teams.
  • Coordinate with service partners, vendors, landlords, and colocation providers to support effective site operations.
  • Manage vendor-resource readiness, work schedules, scope alignment, site access, execution quality, and compliance.
  • Identify operational, resource, vendor, safety, quality, or service risks and engage the appropriate stakeholders for resolution.
  • Communicate operational status, risks, dependencies, decisions, and required support clearly to local, regional, and global stakeholders.
  • Maintain readiness of technician staffing, training, tools, procedures, systems access, vendor support, and operational documentation.
  • Identify recurring operational issues, execution defects, process gaps, and improvement opportunities.
  • Lead or support root-cause analysis, process improvement, standardization, and operational-excellence initiatives.
  • Share lessons learned and effective practices with other datacenter locations and regional teams.
  • Embody Microsoft’s culture and values.

Qualifications

  • Bachelor’s degree in Computer Science, Information Technology, Engineering, Telecommunications, or a related technical discipline.
  • Minimum 7 years of experience in IT operations, including at least 5 years managing technical operations or IT service-delivery teams in an enterprise, datacenter, high-performance computing, or other mission-critical environment.
  • Demonstrated management experience covering enterprise and high-performance computing servers, network equipment, fiber-optic and copper cabling, and associated IT equipment and accessories.
  • Strong people-management experience, including workforce planning, workload assignment, coaching, capability development, performance management, and operational escalation.
  • Practical technical knowledge of enterprise servers, network equipment, racks, structured cabling, fiber-optic infrastructure, hardware diagnostics, break-fix, deployment, and decommissioning.
  • Experience managing performance through KPIs, SLAs, ticket queues, backlogs, quality results, and corrective actions.
  • Experience working in a production, mission-critical, or 24x7 operational environment.
  • Demonstrated ability to coordinate incident response, cross-functional activities, operational risks, and escalations.
  • Strong stakeholder- and vendor-management skills with the ability to resolve execution blockers and drive actions to closure.
  • Fluent written and spoken English, with the ability to communicate effectively with local, regional, and global stakeholders.
  • Ability and willingness to work full-time onsite at Microsoft datacenter locations in Chonburi, Thailand.
  • Ability to support business-critical incidents and operational escalations outside standard business hours when required.

Skills

Required:Leadership and people managementIT operations managementIncident management
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft