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Datacenter Operations Manager (DCOM)

Microsoft· Data Center Operations Management
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Amsterdam, Netherlands€71k - €121.1kFull-timePosted 2w ago

About the role

Microsoft Cloud Operations & Innovation (CO+I) Datacenter Operations Manager responsible for end-to-end service delivery, people management, and operational excellence across data center infrastructure for Microsoft online services.

Responsibilities

  • Deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Live our culture, embody our values, and practice our leadership principles.
  • Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
  • Attract and retain great people, know everyone’s capabilities and aspirations, and invest in the growth of others.
  • Oversee and coach a team on the operation of various systems and equipment within the data center in a safe and professional manner and advise colleagues on inspection and supervision issues.
  • Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
  • Review SLAs, KPIs, and OKRs and provide input to improve efficiency across IT services.
  • Drive accountability with building landlord to adhere to MSFT service-level agreement.
  • Partner cross-functionally to support global and regional initiatives (environmental health and safety, risk assessments, certifications).
  • Manage/support alignment to budget of the Data Center and make tradeoff decisions to adhere to sound fiscal practices.
  • Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
  • Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
  • Follow and adhere to run book provided by Environmental Health & Safety division, reporting any safety or security issues, ensuring a culture of safety.
  • Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
  • Manage relationships with clients to ensure expectations are clarified and exceeded, maintaining strong customer focus.
  • Apply deep subject matter expertise and escalate where needed to meet SLA/OLAs with minimal disruption.
  • Share common cases with regional/global teams and implement more efficient resolutions.
  • Participate in Sev 1/Sev 2 Incident Bridge meetings and approve root cause analysis/postmortems.
  • Lead key processes, prioritize work, rebalance resources, and request additional funding as needed.
  • Be accountable for end-to-end service compliance and quality.
  • Empower teams to collaborate cross-functionally and network.
  • Drive service implementation, adoption, training, quality audits, and education of support teams to enable best service levels.
  • Remove barriers to agility and maintain productivity.
  • Incorporate diverse viewpoints and cross-organizational strategies.
  • Establish a culture of safety, quality, and customer obsession.
  • Foster collaboration to solve organization-wide issues with diverse perspectives.
  • Understand workforce capability and delegate effectively across the team.
  • Act as trusted advisor to a wide network of colleagues.
  • Delegate to promote growth and development of future leaders.
  • Recognize team successes and reward contributions while focusing on strategic goals.
  • Have personal accountability for end-to-end service quality and customer experience.
  • Identify unaddressed issues and ensure resolution with appropriate ownership.
  • Drive service management perspective to enable informed business decisions and long-term value.
  • Model and foster accountability and morale.
  • Help employees identify growth opportunities and develop plans.
  • Establish performance expectations and monitor progress.

Qualifications

  • High School Diploma or equivalent AND demonstrated experience of mission-critical service management (e.g., IT services, manufacturing, warehouse, retail, military, or managing physical operations in IT/critical environment infrastructure)
  • Proven people manager experience, leading a diverse, technical team.

Skills

Required:People management
Nice to have:Budget planning and cost management
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

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