← All roles

Technical Support Engineering Manager

Microsoft· Technical Support Engineering
Apply on company site
Mexico Cityfull-timePosted 2w ago

About the role

Lead a team of product expert support engineers to resolve complex customer technical issues, manage customer relationships from a support standpoint, enable the team to deliver a great customer experience, drive product improvement, and develop diverse, high-performing teams onsite in Mexico City.

Responsibilities

  • People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
  • Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks.
  • Readiness: You ensure your team has the technical skills required to provide a great customer experience.
  • Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools.
  • Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience.

Qualifications

  • 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience OR a Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years operational excellence, delivery management, account management, sales, or vendor management experience OR equivalent experience
  • 1+ year(s) of people management experience
  • Ability to read, write, and speak fluent English
  • Ability to meet Microsoft, customer and / or government security screening requirements (Microsoft Cloud Background Check) upon hire, transfer, and every two years thereafter

Skills

Required:People managementTechnical/product knowledgeCustomer relationship management
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft