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Principal Product Manager

Microsoft· Product Management
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Redmond, WA$142.8k - $274.8kfull-timePosted 2w ago

About the role

Principal Product Manager for Memory in Copilot Chat, owning customer scenarios, end-to-end product experiences, platform requirements, and AI quality/evaluation across a high-impact, cross-company area.

Responsibilities

  • Own product strategy, multi-year roadmap, and execution for a large and complex area of Work Memory in Copilot Chat, connecting customer scenarios to platform investments and measurable outcomes across multiple products and organizations.
  • Define and ship end-to-end AI experiences from the ground up for how Copilot captures, refreshes, retrieves, uses, explains, and allows users to control memory, taking capabilities from early concept and technical exploration through experimentation, launch, and scaled operation.
  • Translate customer needs, usage and feedback signals, support themes, and competitive insights into a differentiated product strategy and durable platform-level requirements, balancing near-term delivery with long-term architecture and ecosystem leverage.
  • Lead the product quality and evaluation strategy for your area, including representative scenario sets, rubrics, offline evaluations, synthetic or controlled test environments, online metrics, experiment design, regression protection, and failure analysis.
  • Partner closely with engineering and applied science on technical choices across generation, storage, retrieval, freshness, context budgeting, latency, cost, and model behavior; make clear tradeoffs and drive decisions.
  • Establish success measures spanning relevance, freshness, personalization utility, task completion, engagement, customer satisfaction, trust, safety, performance, and operational health.
  • Drive trustworthy product design through transparency, citations or explanations where appropriate, user controls, lifecycle clarity, auditability, privacy, Responsible AI, and enterprise compliance requirements.
  • Build and sustain senior cross-company relationships across Copilot Chat, Microsoft 365, Work IQ, agents, platform, design, research, security, privacy, marketing, and customer-facing teams; align independent roadmaps, resolve high-impact dependencies, and drive shared decisions across organizational boundaries.
  • Communicate strategy, quality insights, risks, tradeoffs, and recommendations crisply to senior leaders and stakeholders; shape executive decisions and establish effective cross-organization product reviews and operating rhythms.
  • Model AI-forward product leadership through rapid learning, prototyping, data-informed iteration, direct customer engagement, and active mentorship of product managers; raise the quality bar for strategy, execution, and AI evaluation across the broader team.

Qualifications

  • Bachelor's Degree AND 8+ years experience in product/service/program management or software development - OR equivalent experience.

Skills

Required:Product managementAI product fluency
Nice to have:Data-driven decision makingExecutive communicationCross-organizational collaboration

Benefits

  • Not specified in the description.
Last updated Oct 9, 2026. Interested? Apply on the company site.

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