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Risk Manager, Payment Fraud Operations

Microsoft· Risk Management
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Redmond$77.8k - $153.7kFull-timePosted 2w ago

About the role

Lead fraud risk management and operational strategy for Payment Fraud Operations (PFO) in Redmond, focusing on identifying fraudulent patterns, risk-based decisions, and driving improvements to prevention controls, detection strategies, and risk models.

Responsibilities

  • Analyze incoming transactions, customer, and usage signals to identify fraudulent behavior and make accurate, risk-based accept/reject decisions.
  • Identify emerging fraud patterns and root causes using transaction and usage data, translating insights into improved automated treatment strategies.
  • Partner with Customer Support to resolve complex escalations and improve customer remediation strategies; support incident management, root-cause analysis, and remediation for payment-fraud issues.
  • Identify and lead opportunities to streamline operations, reduce manual effort and rework, improve workflows and tooling, and increase efficiency without compromising fraud risk controls or decision quality.
  • Provide high-quality decisioning, fraud labels and investigation insights to support risk model refinement, policy improvements, and preventative controls; analyze quality gaps and implement improvements.
  • Monitor and improve key metrics including accuracy, false positive/negative outcomes, decision time, productivity, and customer impact.
  • Develop preventative measures, process enhancements, and scalable solutions to address emerging risks and operational gaps.
  • Collaborate with Engineering, Data Science, Customer Support, and Operations to drive root-cause analysis and implement risk solutions; act as primary Redmond payment-fraud point of contact for Engineering and Customer Support teams.
  • Communicate fraud trends, quality insights, process changes, and risk concerns to stakeholders and senior leaders.
  • Develop guidelines, documentation, and training; support adoption of new tools, processes, investigation guidelines and controls.
  • Uphold and embody Microsoft culture and values.

Qualifications

  • Bachelor's Degree in Risk Management, Engineering, Government Intelligence, Security, IT, or related field AND 2+ years experience in risk management, privacy, security, compliance, government intelligence, operations, auditing, and/or finance OR equivalent experience.

Skills

Required:Fraud risk managementRisk decisioningData analysisCross-functional collaborationCommunication & stakeholder management
Nice to have:SOPs and governance
Last updated Oct 9, 2026. Interested? Apply on the company site.

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