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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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JakartaNot specifiedPosted 2w ago

About the role

Engages with customers, partners, and internal stakeholders to align Microsoft solutions with customer objectives, lead program planning, ensure delivery of customer outcomes, and drive adoption and retention while proactively mitigating blockers.

Responsibilities

  • Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
  • Develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality and secure solution delivery and health.
  • Expands customer and partner relationships beyond current contract consumers to define business outcomes and align Microsoft strategy to customer priorities.
  • Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners).
  • Guides conversations to facilitate achievement of customer business objectives using Microsoft investments.
  • Maps internal roles to customer priorities and contributes to customer priorities.
  • Holds and nurtures internal stakeholder relationships; influences senior/executive stakeholders.
  • Leads business value conversations at customer executive levels with a focus on security and resiliency.
  • Partners with Account Team to create a customer success plan and contribute to the shared customer account plan for security and resiliency needs.
  • Engages in conversations with customers to align objectives with Microsoft portfolio of work; promotes success strategy.
  • Aligns Microsoft technology and services with customer goals to form a cooperative strategy including security as a core component.
  • Leads the strategic execution of program planning, reviews, prioritization of engagements, and management of executive expectations to deliver customer success.
  • Proactively identifies, monitors, and mitigates blockers to consumption through data analysis and customer feedback; mobilizes resources to address blockers.
  • Leads delivery program reviews and escalation management to ensure alignment on customer outcomes and account priorities.
  • Identifies opportunities for growth, optimizes usage, and drives adoption with customers.
  • Leverages Microsoft delivery management methodologies to improve customer operational health.

Qualifications

  • Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years relevant experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years relevant experience OR equivalent experience.
  • 3+ years relevant work experience within customer industry.
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365) optional per description.
  • ITIL Foundation or equivalent service management certification optional.
  • PMI or equivalent Project Management certification optional.
  • Prosci or equivalent certification optional.

Skills

Required:Customer relationship managementStrategic planning

Benefits

  • Not specified in description
Last updated Oct 9, 2026. Interested? Apply on the company site.

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