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Critical Environment Field Service Engineer

Microsoft· Data Center Operations Management
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Hybrid (Hong Kong SAR)UnknownPosted 2w ago

About the role

CO+I CE Field Service Engineer responsible for data center operations, service delivery, and maintenance of critical environment equipment in leased datacenters, with focus on availability, efficiency, safety, and collaboration with engineering groups and landlord partners.

Responsibilities

  • Data Center Operations: Ensures compliance with data center business units and service-level policies.
  • Engages with appropriate teams and resources to execute tasks or projects.
  • Manages programs associated with area of responsibility.
  • Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
  • Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
  • Participates in Root Cause Analysis (RCA) process as appropriate.
  • Service Delivery: Maximize Critical Environment availability in leased datacenters and ensure optimal operational efficiency.
  • Oversee day-to-day operations and maintenance of mechanical and electrical equipment (MOP/SOP/EOP review, RCAs, FMEAs, change governance, risk mitigation).
  • Reduce high-impact and human-error CE incidents year over year.
  • Deliver on cost/energy efficiency initiatives.
  • Support Emergency Preparedness and Response plans and act as escalation point for facilities-related issues in leased datacenters.
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed.
  • Ensure routine reporting on Power/Temperature/Relative Humidity and SLA monitoring.
  • Establish and enhance relationships with Engineering Groups and landlord partners; contribute to MBRs, QBRs.
  • Collaborate with regional/global peers to share and build best practices across the datacenter portfolio.
  • Data Center Work Environment: Share best practices and mentor across data centers.
  • Seek training opportunities aligning with business and career goals.
  • Suggest ways to reduce maintenance risk and accommodate scheduling needs.
  • Suggest improvements in implementation based on depth of understanding.
  • Contribute to a positive team environment and cross-disciplinary collaborations.
  • Ownership: Hold self-accountable for end-to-end service quality, completeness, and customer experience; support escalation of issues to appropriate owner.

Qualifications

  • High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
  • OR equivalent experience

Skills

Required:IT equipment support
Nice to have:Critical Environment infrastructure

Benefits

  • Not specified in the description.
Last updated Oct 9, 2026. Interested? Apply on the company site.

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