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Data Center Technician

Microsoft· Data Center Technicians
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Hybrid (Melbourne)Full-timePosted 2w ago

About the role

Microsoft Data Center Technician (DCT) responsible for staging, setting up, hardware deployments, diagnostics, troubleshooting, and decommissions in on-site Melbourne data centers. 100% onsite role within CO+I, contributing to core infrastructure for Microsoft online services and following standard operating procedures.

Responsibilities

  • Perform diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
  • Perform post-execution quality checks and verifies grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
  • Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
  • Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
  • Assist and provide guidance to other technicians to complete challenging or complex tasks.
  • Complete required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
  • Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
  • Take pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.

Qualifications

  • High School Diploma, TAFE, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) industry work experience supporting IT hardware equipment or related technology (specifically server management, routers, switches, cabling, racking & stacking etc)

Skills

Required:Hardware diagnostics and troubleshootingGrounding, staging, labeling, cablingDecommissioning of hardwareCommunication and escalationTeam collaboration
Last updated Oct 9, 2026. Interested? Apply on the company site.

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