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Cloud Solution Architecture Manager - AI Business Solutions

Microsoft· Cloud Solution Architecture
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Reston, VA, Baltimore, MD, Washington, DC$130.9k - $251.9kfull-timePosted 2w ago

About the role

Cloud Solution Architect Manager leading a team focused on helping customers realize value from Microsoft technologies through AI Business Solutions and Unified Support. Manages a portfolio of customers with accountable Microsoft business metrics within the Customer Experience and Success organization.

Responsibilities

  • Enhance customer engagement by improving account coverage, increasing technical capacity for Copilot and Agents, and ensuring customer interactions deliver value and drive usage.
  • Provide feedback, insights, success stories, and strategic/technical input from customers to Engineering, Product Offerings, and internal communities.
  • Lead the end-to-end Copilot & AI journey for customers across Chat, M365 Copilot, Copilot Studio, D365 and Power Platform.
  • Deliver cloud-based endpoint management and virtualization solutions; ensure health and growth of D365 & Power Platform customer base.
  • Drive skill development and training through programs like Tech Boost, Tech Excel, and Tech Connect; coach team on articulating business value of AI transformation; foster continuous learning within CSA community.
  • Identify and mitigate blockers to accelerate solution deployment and usage.
  • Focus on operational excellence by aligning technical and business value paths to metrics; create milestones and drive usage across portfolio.
  • Ensure team delivers Unified experience and creates VAS or Unified opportunities to drive growth via STU.
  • Lead and develop team members, align with business metrics, and manage performance and coaching.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field
  • 8+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture and/or consulting OR equivalent experience
  • 3+ years people management experience (managing consultant practice managers, technical sales managers, and/or technical architect managers)

Skills

Required:Cloud computingPeople managementCopilot & AI solutionsStrategic program leadership

Benefits

  • Benefits information available at career page: https://careers.microsoft.com/us/en/us-corporate-pay
Last updated Oct 9, 2026. Interested? Apply on the company site.

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