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CO+I Critical Environment Field Service Engineer

Microsoft· Data Center Operations Management
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Hybrid (Toronto, Ontario)CA$69.2k - CA$129.6kfull-timePosted 2w ago

About the role

Microsoft Cloud Operations & Innovation (CO+I) Field Service Engineer (FSE) responsible for data center operations, maintenance of mechanical/electrical equipment, and ensuring availability and efficiency in leased data centers within Canada (Ontario, Toronto).

Responsibilities

  • Maximize Critical Environment (CE) availability in conjunction with landlord partners at leased datacenters and ensure optimal operational efficiency
  • Oversee day-to-day operations and maintenance of mechanical and electrical equipment in leased datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
  • Reduce high-impact and human-error CE incidents year over year
  • Deliver on cost/energy efficiency initiatives
  • Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues in leased datacenters
  • Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
  • Ensure routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring
  • Establish and enhance strong working relationships with Engineering Groups (EGs) and Landlord partners (MBRs, QBRs)
  • Work with regional and global peers to share and build best practices across the datacenter portfolio
  • Shares best practices; provides mentorship across data centers; seeks training opportunities; suggests improvements to reduce risk; contributes to a positive team environment
  • Holds self-accountable for end-to-end service quality and customer experience; supports escalation of issues to the appropriate owner

Qualifications

  • High School Diploma or equivalent AND 2+ years industry experience in a datacenter or other critical environment facility OR equivalent experience

Skills

Required:Data center operationsSafety and security compliance
Nice to have:Root Cause Analysis (RCA)
Last updated Oct 9, 2026. Interested? Apply on the company site.

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