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Cloud Solution Architect - Cloud & AI

Microsoft· Cloud Solution Architecture
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Hybrid (Ontario, Toronto), Hybrid (Alberta, Calgary), Hybrid (British Columbia, Vancouver), Hybrid (Ontario, Ottawa)CA$128k - CA$222.4kfull-timePosted 2w ago

About the role

Azure-focused customer-facing role within Microsoft’s Mission Critical support and CCS organization, delivering proactive services, assessments, and guidance to enterprise customers to improve solution health, performance, and value realization.

Responsibilities

  • Drive Strategic Customer Success & Business Outcomes: Lead highly complex customer engagements by delivering secure, resilient, AI-enabled solutions, removing blockers, managing risks, resolving executive-level escalations, and accelerating adoption, consumption, and long-term business value realization.
  • Influence Customer Strategy & Executive Decision-Making: Serve as a trusted advisor to C-suite leaders and technical decision-makers, shaping technology strategy, advocating for innovative solutions, aligning Microsoft capabilities to business outcomes, and driving transformation through strategic guidance and industry expertise.
  • Champion the Customer & Expand Business Opportunities: Act as the voice of the customer across Microsoft, influencing product direction, solution roadmaps, and service offerings while proactively identifying cross-solution growth opportunities, driving consumption expansion, and strengthening customer and partner relationships.
  • Provide Global Thought Leadership & Organizational Impact: Lead technical communities, mentor and develop talent, drive innovation and intellectual property creation, influence Microsoft frameworks and methodologies, and represent Microsoft's technology vision through industry events, executive engagements, and scalable best practices.
  • Plan and deliver proactive and reactive support including onsite presence as needed.
  • Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
  • Identify and manage goals and opportunities across Azure to improve customer solution health, performance, and availability.
  • Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
  • Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
  • Apply lessons learned for continuous process and delivery improvement for the customer.
  • Engage in meetings with customers and account teams to articulate service offerings.
  • Share and gain knowledge through communities.
  • Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Skills

Required:Azure IaaS, PaaS, Networking, Compute, High availability and disaster recoveryCustomer-facing/Executive engagement
Last updated Oct 9, 2026. Interested? Apply on the company site.

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