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Customer Success Account Manager

Microsoft· Customer Success Account Mgmt
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London£36.6k - £49.4kfull-timePosted 2w ago

About the role

The CSAM (IC1) is an early-in-career Customer Success Account Manager who supports standardised customer success activities across Customer Health, Cloud Adoption, AI Transformation and Unified Success, under guidance from more experienced CSAMs.

Responsibilities

  • Success Plan Execution: Support customers across Customer Health, Cloud Acceleration and AI Transformation; Plan Execution and Co-ordination; Delivery Excellence; Milestone and Delivery Tracking; Virtual Team Orchestration; Progressive Unified Ownership. Portfolio-level intelligence and preparation: AI-Powered Account Insights; Delivery and Milestone Visibility; Develop Account Understanding; Customer Meeting Planning; Identify Trends and Themes; Progressive Customer Engagement; Customer Success Insights; Customer Health; Cloud Acceleration; AI Transformation. Operating model: Work across a defined portfolio aligned by industry and team; Reporting to an M1 Manager; Partner with experienced CSAMs; Exposure to different customers and scenarios. Example Activities: Strengthen Customer Health; Accelerate Cloud Adoption; Advance AI Transformation; Unified Growth and Health.
  • qualifications":["Bachelor’s degree in any discipline, or equivalent relevant experience"
  • "Legally authorised to work in the United Kingdom"
  • "Typically, 2 years of professional experience"
  • "Demonstrated confidence in using AI tools and AI-first ways of working"
  • "Strong written and verbal communication skills in English"
  • "Effective presentation and collaboration skills"

Skills

Required:Customer Success PlanningPlan Execution and Co-ordinationDelivery ExcellenceCommunicationAI Tools Proficiency
Last updated Oct 9, 2026. Interested? Apply on the company site.

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