← All roles

Supply Chain Manager - Customer Operations

Microsoft· Channel Management
Apply on company site
Hybrid (Dublin, Ireland)€94.2k - €136.8kfull-timePosted 2w ago

About the role

Senior Channel Manager connecting Microsoft’s supply chain with field teams and customers to achieve business targets and high customer satisfaction through collaborative forecasting, inventory management, and process improvements within Channel Operations.

Responsibilities

  • Lead collaborative forecasting (CPFR) with partners and internal teams.
  • Own demand planning and outlook alignment (rolling forecast, C+1 / C+2).
  • Ensure availability management and alignment with supply constraints.
  • Manage demand-related risks and support sales decision-making with accurate supply insights.
  • Oversee channel inventory management (DC + partner stock, WOS, SKU mix).
  • Drive in-stock availability and replenishment through collaborative order planning.
  • Manage deal prioritization and shipment allocation guidance.
  • Ensure right product, right place, right time execution across channels.
  • Own order book management and fulfilment execution (delivery, confirmations, changes).
  • Monitor and improve operational KPIs: shipment claims/returns, order accuracy and reliability, cost to serve.
  • Lead exception management and escalation handling.
  • Ensure high standards of service quality and delivery performance.
  • Lead customer and partner relationships, driving joint planning and alignment.
  • Conduct business reviews and performance discussions with key partners.
  • Enable data-driven decision making with customers.
  • Align stakeholders to drive account performance and service improvements.
  • Identify and deliver process improvements and operational efficiencies.
  • Lead or contribute to strategic initiatives (AI adoption, network optimization, automation, capability build).
  • Drive innovation in channel execution and customer experience.
  • Establish and share best practices across partners and teams.

Qualifications

  • Bachelor's Degree in Supply Chain, Information Technology, Business, Operations, Engineering, or related field AND supply chain, inventory management or sales operations experience, preferably in planning (demand/supply), supplier relationship management, customer relationship management, and/or channel management experience OR equivalent experience.

Skills

Required:Demand planningForecast collaborationInventory managementRelationship management

Benefits

  • Benefits and other compensation may apply per local policy (not specified in detail).
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Microsoft

Cloud ComputingConsumer ElectronicsSoftwareTechnologyliquid-ai-recruiting-target
Company profileWebsite

More open roles at Microsoft