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Cloud Solution Architect Business Applications Customer Engagement and Field Service

Microsoft· Cloud Solution Architecture
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Belgium€72.3k - €122kFull-timePosted 2w ago

About the role

Cloud Solution Architect focused on translating customer business processes into modern cloud and AI-powered solutions across D365 Customer Engagement and Field Service. Drives end-to-end architecture, customer outcomes, and scalable solutions in collaboration with peers and partners.

Responsibilities

  • Serve as the voice of the customer across internal teams by gathering and sharing insights and feedback, identifying patterns across customers and industries, and influencing product roadmaps and priorities to address emerging needs.
  • Define and drive customer conditions of success, focusing on end-to-end experience, value realization, and acceleration of digital transformation through efficient, connected solution delivery.
  • Identify and translate customer business and technical problems into industry-aligned architectures and solutions mapped to business outcomes and return on investment, including proof of concept and minimally viable product scenarios.
  • Proactively uncover, qualify, and manage new opportunities for consumption, usage, and expanded solutions at scale, collaborating across Microsoft and partner teams to execute against the customer engagement model.
  • Lead and contribute to virtual teams, readiness, and community activities by mentoring others, sharing proven practices, and helping develop scalable intellectual property, methodologies, and repeatable models that enable solutions to scale across customers.
  • Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience.
  • Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed.
  • Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers.

Qualifications

  • Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND proven experience in Dynamics 365 Customer Engagement and Field Service, Dataverse, PowerPlatform, cloud technologies, information technology consulting/support, software development/support, technology solutions, architecture, and/or consulting OR equivalent experience.
  • Fluent in French and English, Dutch is a plus

Skills

Required:Dynamics 365 Customer EngagementDataversePower PlatformCloud technologiesArchitecture principlesStakeholder management

Benefits

  • This position mentions base pay range and access to benefits per Belgium corporate pay information, but specific benefits are not enumerated in the job description.
Last updated Oct 9, 2026. Interested? Apply on the company site.

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