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Senior Data Center IT Support Technician

Microsoft· Data Center Technicians
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Hybrid (South Paris)€46.9k - €68.2kfull-timePosted 2w ago

About the role

Microsoft Senior Data Center IT Support Technician (DCT) providing IT support for SAWs laptops, servers and conference room A/V, managing SAW inventory, and ensuring devices have latest OS updates and security compliance. Based in South Paris, France.

Responsibilities

  • Building strong working relationships with people working within the data center and at corporate.
  • Providing IT support for secure access workstations (SAWs) laptops, servers as well as conference rooms Audio/Visual(A/V).
  • Providing support on onboarding new PCs and laptops.
  • Ensuring SAW devices are in a “healthy” state, meeting Security’s compliance standard.
  • Receiving confidential information to perform BIOS setting changes.
  • Managing SAW inventory, including ordering, receiving, assigning/re-assigning, and decommissioning devices.
  • Providing guidance to users for common SAW repair issues and escalating issues experienced by users.
  • Performing Return Merchandise Authorization (RMA) for SAWs damaged within the first 30 days of receipt.
  • Providing Senior Data center Technician-level support when needed. Responsibilities include performing power cycles, swap out failed components, handling storage media, and perform troubleshooting when needed. Also, performing cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes.
  • Supporting the deployment of on-site DC physical infrastructure including Servers, NetDevices, SANs, Windows Server OS Support, Parts/Component replacement and physical hardware troubleshooting when needed.
  • Assisting Data center Inventory and Asset Management Team with shipping/receiving and inventory management to address high work volumes as required.
  • Embody our culture and values.

Qualifications

  • High school diploma or equivalent
  • At least three years of experience supporting IT equipment or related technology.

Skills

Required:IT support for SAWs (secure access workstations)Inventory management
Nice to have:BIOS settings
Last updated Oct 9, 2026. Interested? Apply on the company site.

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