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Senior Cybersecurity Incident Coordinator

Microsoft· Security Research
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Hybrid (Sydney), Hybrid (Melbourne), Hybrid (Canberra), Hybrid (Brisbane), Hybrid (Hobart)Full-timePosted 2w ago

About the role

Senior Cybersecurity Incident Coordinator to join Microsoft's Detection and Response Team (DART) within the Customer Experience and Success (CE&S) organization. The role coordinates complex cybersecurity incidents, aligns stakeholders, and ensures effective staffing and delivery of proactive and reactive engagements for customer-facing incident response.

Responsibilities

  • Independently coordinate customer engagements and concurrent operational workstreams, keep stakeholders aligned, and enable technical specialists to deliver effective response outcomes.
  • Operational Management: Coordinate intake and pre-engagement scoping with customers and technical leads; clarify needs, outcomes, dependencies, resource requirements, and timelines.
  • Manage engagement staffing and capacity, including special-event support, matching skills to demand, and escalating resource gaps or conflicting priorities.
  • Maintain escalation pathways, direct issues to delivery teams, track progress, and raise urgent matters to leadership.
  • Serve as an operational point of coordination for customers, technical teams, executives, consultants and partners; communicate priorities, decisions, dependencies and next steps.
  • Coordinate multiple concurrent engagements and workstreams; prioritize and delegate tasks; maintain status, schedules, risks, decisions and actions.
  • Lead daily/weekly standups and status reporting; ensure follow-the-sun handovers with ownership and risks.
  • Translate investigation findings into clear customer updates; coordinate evidence preservation, containment and recovery dependencies with specialists.
  • Collaborate with Legal, Security Research, product groups and internal teams to address issues and remove blockers.
  • Maintain and improve incident management procedures and workflows; identify demand trends and bottlenecks; apply lessons learned to improve delivery.

Qualifications

  • A relevant degree in Computer Science, Computer Security, Statistics, Mathematics or related field, or equivalent practical cybersecurity/incident management experience AND 5+ years of industry experience
  • Experience coordinating customer-facing cybersecurity incidents or complex security service delivery, including planning and stakeholder communications
  • Ability to manage multiple concurrent workstreams, prioritise competing demands, delegate tasks and align resources under time pressure
  • Technical fluency in enterprise cybersecurity across endpoint, identity, cloud and network environments; able to understand investigation findings and communicate with technical specialists and customers
  • Sound operational judgement, accurate record keeping, clear written and verbal communication, and effective follow-the-sun handovers
  • Flexibility to work shifts including evenings, nights, weekends, and holidays

Skills

Required:Incident coordinationStakeholder managementOperational managementInvestigation translation to customer updates

Benefits

  • Provided as part of Microsoft employment package (not explicitly listed in description)
Last updated Oct 9, 2026. Interested? Apply on the company site.

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