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Digital Transformation Consultant (ISM/ESM)

Samsara· Customer Success
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RemotePosted 2w ago

About the role

Engagement Services Consultant (ESC), Integrations is a consultant-level role within Samsara's Engagement Services team. You partner with Enterprise customers to understand operational processes, map them to the Samsara platform, and produce a build-ready SIS (Solutions Integration Services) package. Remote role open to Mexico.

Responsibilities

  • Discover and define processes (weeks 1–6): run structured discovery with customer stakeholders, facilitate workshops, build a systems and API inventory, engage SIS early for lightweight feasibility checks.
  • Package requirements (weeks 6–10): create a prioritized requirements package with use cases, data mappings, success criteria, and open risks; validate with stakeholders and internal teams; complete SIS Request Log to start scoping.
  • Hand off and transition (weeks 10–12): join initial SIS/ESM scoping meeting, support SOW drafting, formally close discovery with documentation handed off.
  • Ongoing: track engagement status in Salesforce and Compass; maintain discovery templates; share lessons; champion Samsara values.

Qualifications

  • 7+ years in a customer-facing consulting, business/systems analysis, solutions consulting, or implementation role (enterprise SaaS or IoT preferred).
  • Experience conducting structured discovery with enterprise customers (stakeholder interviews, current-vs-future state mapping, requirements gathering).
  • Working understanding of APIs and system-integration concepts; comfortable in technical conversations without coding.
  • Strong facilitation, synthesis, and documentation skills; ability to convert conversations into actionable requirements documents.
  • Track record of managing multi-month, multi-stakeholder engagements independently.

Skills

Required:Structured discovery facilitationRequirements documentationAPI and integration concepts

Benefits

  • Provided by Samsara benefits program (see company page)
Last updated Oct 10, 2026. Interested? Apply on the company site.

About Samsara

Samsara | The Connected Operations Platform

Samsara's connected operations platform helps 20,000+ operations improve safety, cut costs, and run smarter — built with operators.

Fleet TelematicsCameras and VideoDriver ExperienceSafety Reporting & InsightsEquipment ManagementIntegrated platformAI-powered analyticsFleet Intelligence
Company profileWebsite

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