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Customer Success Manager - Enterprise

Searchable Limited· Customer Success & Support
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LondonFull-timePosted 1w ago

About the role

Customer Success Manager for enterprise accounts at Searchable, owning agencies and enterprise relationships from onboarding through renewal and expansion, turning AI Search data into actionable decisions and helping scale the team’s operating rhythms and playbooks.

Responsibilities

  • Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.
  • Get new customers to a first meaningful result fast, with prompt sets, competitor tracking and a clear visibility baseline in place.
  • Lead business reviews that connect AI Search visibility, sentiment and AI referral traffic to what the customer is trying to achieve.
  • Look underneath healthy-looking signals, spot risk early and bring the customer a plan before it shows up at renewal.
  • Find and drive expansion: more prompt volume and capacity, brands, markets, teams and agency clients.
  • Build relationships beyond a single champion, up to VP and CMO level, across enterprise buying groups and agency client teams.
  • Turn one-off fixes into playbooks, templates and reporting the whole team uses.
  • Bring the voice of the customer to Product, Engineering and Marketing with specific, evidence-backed feedback.
  • Keep account records current enough that another CSM could step in and know what to do.

Qualifications

  • 3-4 years in Customer Success, account management or client services at a B2B SaaS company or agency.
  • A track record of owning renewals and driving expansion against a number, ideally including enterprise accounts.
  • Clear, concise writing, from a two-line recap to a full account plan.
  • Comfort with data: you can pull the story out of a dashboard and explain it simply.

Skills

Required:Account managementRenewals and expansionCommunication and writing

Benefits

  • Salary: Competitive (DOE)
  • Meaningful early-stage equity pre Series A
  • 25 days' holiday plus bank holidays
  • Enhanced salary sacrifice pension
  • Workplace nursery scheme
  • Monthly fitness and wellbeing reimbursement
  • Flexibility in hours – around life and family commitments
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Searchable Limited

Visibility & Analytics from AI Search — and the actions to drive growth

Searchable is an AI search optimization platform that helps brands track visibility and analytics across AI engines like ChatGPT and Claude, driving growth through actionable insights.

AEOAEO InsightsAI Search DataAI Search TrafficAI ShoppingAI engine optimizationAI visibilityAll Features
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