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Implementation Manager

Augment· 2. Go To Market
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Hybrid (Remote)Full-timePosted 1w ago

About the role

Implementation Manager at Augment leading end-to-end onboarding for customers, coaching a team of CSRs, coordinating go-lives, and integrating AI-driven automation into freight, logistics, and 3PL workflows.

Responsibilities

  • Biased for action; scope, execute, and coordinate all implementation activities with external and internal stakeholders with minimal oversight. Translate abstract workflow vision into executable tasks and drive a vigorous drum beat to execute.
  • Leverage multiple tools and communication conduits to drive internal and external success for our customers.
  • Oversee customer go-live and hypercare processes, ensuring fast response times and issue resolution.
  • Optimize workflows for freight brokerages, carriers, and 3PLs, ensuring seamless AI integration.
  • Monitor client performance and engagement, proactively addressing adoption gaps.
  • Standardize training and best practices to help CSRs enhance customer onboarding and ongoing support.
  • Act as an escalation point for customer concerns, working cross-functionally with engineering and product teams to resolve challenges.
  • Analyze customer data and feedback to improve AI-driven automation and identify process improvement opportunities.
  • Collaborate with the Customer Success Leader (CSL) to align execution strategies and ensure smooth communication across teams.

Qualifications

  • 5+ years of experience in supply chain and logistics software implementation, client delivery, and solution architect roles.
  • 3+ years of experience leading customer-facing teams, preferably with logistics tech startups.
  • Thrive in a high-paced environment with ambiguity.
  • Strong knowledge in freight brokerage, logistics, transportation technology, or 3PL operations preferred.
  • Strong knowledge of TMS systems, 3rd-party logistics platforms, and workflow automation tools.
  • Experience managing large-scale customer integrations and AI-driven automation solutions.
  • Background in process optimization, program management, and cross-functional leadership.
  • Must be located in the Chicago area and be willing to work in a hybrid capacity.

Skills

Required:Supply Chain and Logistics Software ImplementationTeam Leadership & Implementation StrategyAI & Automation in LogisticsProject Management

Benefits

  • Competitive Salary + Stock Options
  • Comprehensive Health, Vision, and Dental Benefits
  • Flexible PTO
  • On-site Gym
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Augment

Your AI Teammate for Logistics

Meet Augie, your AI teammate for logistics. Augie handles the tedious tasks so you can focus on what matters most—decision-making, relationships, rates, and business growth.

logisticsAIteammatedecision-makinggrowth
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