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Success Coach FTC

Multiverse· Operations
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Hybrid (London)ContractPosted 1w ago

About the role

Contract-based Success Coach role focused on supporting apprentices through End Point Assessment (EPA) and resits, with emphasis on engagement, guidance, and outcome-driven coaching during post-gateway phase.

Responsibilities

  • Develop and oversee all post-gateway communications, experiences and escalations for learners focusing on an ultimate success metric of timely End Point Assessment pass.
  • Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies to ensure apprentices stand the best chance of succeeding
  • Simplify administrative processes to maximise your time spent with apprentices to drive customer value
  • Work closely with the Certification Operations team to ensure any necessary special considerations and documentation relevant to the apprentice are completed in a timely manner
  • Act as a first port of call for inbound apprentice queries including offering 1:1 support for apprentices seeking additional guidance on the EPA process, turning key trends in their questions into resources accessible to all apprentices.
  • Share insights with the wider Multiverse Delivery team relating to EPA-specific trends and opportunities to enhance timely, first-time pass rates and reduce technical fails, encouraging

Qualifications

  • 2+ years of professional experience in coaching
  • Exceptional written, verbal and on-camera communication and presentation skills
  • Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment
  • Demonstrated mastery of coaching best practices and/or openness to develop in this area
  • Passion for delivering the best learning opportunities and supporting others on their development journey, with interest in AI and upskilling
  • Experience managing and developing positive stakeholder relationships
  • Belief in applied learning to generate real business outcomes quickly
  • Commitment to continuous professional development and staying current with industry trends, including AI-driven task approaches
  • Results orientation with a data-driven approach focused on customer outcomes

Skills

Required:CoachingCommunicationStakeholder Management

Benefits

  • Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 wellbeing days and 8 bank holidays per year
  • Health & Wellness - private medical Insurance with Bupa, medical cashback scheme, life insurance, gym membership & wellness resources, mental health support
  • Hybrid work offering - in-office collaboration three days per week for most roles; coaches/instructors in-office once a month
  • Work-from-anywhere scheme - up to 10 days per year
  • Space to connect - regular catch-ups, celebrations, and stocked kitchen
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Multiverse

Upskilling platform for AI and tech adoption

We’re building a world where tech skills unlock people’s potential. We deliver professional apprenticeships to boost productivity and upskill talent for jobs of the future.

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