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Sr. Customer Success Manager

PointClickCare· Customer Success
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Hybrid (Canada)$112k - $125kFull-timePosted 1w ago

About the role

Senior Customer Success Manager responsible for managing world-class partnerships with clients, ensuring optimization and value realization of PointClickCare’s solutions. Leverages enterprise experience to engage at the C-level. Remote role with travel to client locations as required.

Responsibilities

  • Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
  • Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
  • Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
  • Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.
  • Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.
  • Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.
  • Proven proficiency in data analysis including interpreting and translating results.

Qualifications

  • You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.
  • Experience in a customer-facing role within a Saas/tech company
  • Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
  • Proven track record of sustaining and growing relationships.
  • Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

Skills

Required:Customer success planningExecutive relationship managementData analysisCommunication and presentationCRM tooling (Salesforce/Gainsight)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About PointClickCare

Healthcare Software for Smarter Care Delivery | PointClickCare

Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.

healthcare softwareEHRcare coordinationhealthcare solutionssenior livingskilled nursinghospitals & health systemscare outcomes
Company profileWebsite

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